Aftermarket Deployment Manager

At Fortescue Future Industries (FFI) we are leading the global energy transition by developing a portfolio of renewable energy and green hydrogen projects.

Our large scale, low-cost hydropower, geothermal, solar and wind assets will support establishment of green energy and green product industries around the world.

FFI is committed to building thriving communities by delivering social, environmental, and economic benefits.

Title: Aftermarket Deployment Manager

Work location: Perth based

Roster: 5/2 Roster (Mon to Fri)

FFI are currently looking for an experienced Aftermarket Deployment Manager to help support the deployment of FFI/WAE product support for prototypes and new product introductions that will transition to in service support.

Key accountabilities will include:

• Develop an agile product support team to support protype products, NPI which transitions into in- service support. This includes Field Service and a Quick Resolution Team (Team)
• Manage the product support team to ensure that maximum uptime of the product during its planned prototyping schedule is achieved.
• To create a spare parts capability for products during various stages of product maturation
• To ensure that the diagnostic and special tools required for the product support are available during product introduction.
• To work collaboratively with the customer /OEM to ensure that any product related issues are captured and reported back to FFI/WAE for assessment with a feedback mechanism in place.
• Ensure that the infrastructure on which the application will be deployed are robust and stable.
• Ensure that a detailed deployment plan has been documented along with a backout plan to mitigate any risk during deployment.
• Ensure the deployment of infrastructure components are in compliance with company objectives, National and local standards and follow industry.
• Ensuring the correct and efficient deployment of the network solution / resource, validating the deployment procedures and projects, and ensuring its adequacy to the customer’s requirements
• Coordinate with both the UK based programme teams and/or the Australia based Operations team, to ensure that sanctioned communications to all stakeholders have been properly prepared and reviewed
• Ensure the product has been correctly and completely integrated across the programme.
• Validate that the product has been correctly packaged before deployment and ensure that all release controls have been satisfied.

Qualifications and skills required:

• Engineering Degree or Field Service Engineering experience
• Electrical Vehicle or High Voltage experience
• Proven track record of leading deployment programme delivery on large or multiple projects
• Maintenance of timing and cost plans
• Commercial and technical leadership and negotiation skills
• Ability to influence outcomes with customer at peer level.
• Experienced with Microsoft Office and preferably Project.
• ERP and aftermarket digital systems experience

Candidates must be able to bring a flexible mindset, challenge traditional thinking, and be prepared to work outside of their comfort zone.

Our values drive our culture and performance through a strong focus on safety, family and determination.

Fortescue is deeply committed to providing a safe culture that builds respect, fosters inclusiveness, and values diversity. We celebrate individual strengths and team members from all backgrounds are encouraged to bring their whole selves to work.

Our global workforce drives and promotes an inclusive culture, both within our organisation and throughout the communities we interact with across the world. Diverse backgrounds include First Nations Peoples, people with differing abilities, LGBTIQ+ community, gender, neuro diverse, cultural diversity, all age groups, and those with an intersectional or multiple diverse characteristics. 

We encourage candidates from all backgrounds to apply.

www.fmgl.com.au/jobs-at-fortescue

Fortescue reserves the right to close applications early should a suitable pool of candidates be identified