Analyst Site Applications
BHP
About BHP
At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and objectives, and where the capability of our people is key to our success.
Come and be a part of this success.
About the Role
Working with a team of technical SME’s in our Site Applications team, you will operate in a technical capacity supporting a portfolio of 160 Commercial Off the Shelf software products deployed across both IT and OT at WA Iron Ore sites. Rotating through sub-portfolios to learn the whole portfolio over time, you will participate in the day to day operation of the systems working alongside experienced SME’s to build your technical experience.
In this role, your key accountabilities will include:
- Perform break fix tasks, request fulfillment, reactive and preventative maintenance, lifecycle upgrades and enhancements to existing COTS products
- Contribute to the ServiceNow Knowledge base
- Maintain CMDB records
- Work both autonomously and in groups and prioritise work accordingly
- Provide input into plans to standardise and optimise operational and technical practices
- Contribute to automation of tools and processes to continuously improve both reactive and proactive activities
- Identify and action opportunities for consolidation, simplification and increased operational excellence
- Engage with internal and external stakeholders
- Strive to achieve 100% safety, 100% customer value and 0% waste
About You
- 1-3 years experience in IT Support
- Understanding of ITIL Service Management practices (Incident, Request, Change, CMDB) using tools such as ServiceNow or Jira
- Demonstrated experience working collaboratively in a team of technical resources
- Excellent communication skills (written and verbal) across relevant stakeholders to provide quick and accurate responses to all queries and relevant support as required
- Tertiary qualifications in Information Technology
About Our Process
At BHP, we are committed to employing individuals who align with the BHP Charter Values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants suitability for a role including police / criminal background checks, medical, drug and alcohol testing, due diligence checks, right to work checks, and/or reference checks.
If you are already employed directly by BHP, please log in using your BHP email address or apply via our internal jobs portal.
Supporting a Diverse Workforce
The size, stability and magnitude of our business not only provides significant opportunity for professional development, but also attractive salary packages with performance-based bonuses and a best-in-class employee share program. We know there are many aspects of our employees' lives that are important, and work is only one of these, so we offer benefits to enable your work to fit with your life. These benefits include flexible working options, a generous paid parental leave policy, other extended leave entitlements and parent rooms.
At BHP, we know that we are strengthened by diversity. We are an Equal Opportunity employer that is committed to making BHP a safe and inclusive workplace where everyone can thrive and be at their best every day. We are focused on creating a workforce that’s more diverse and represents the communities where we work and live. providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and recognise that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.
BHP is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have a disability, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone about your situation and our recruitment process, please email us at inclusion@bhp.com.