Coordinator Major Incident | Perth
BHP
About BHP
At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and objectives, and where the capability of our people is key to our success.
Come and be a part of this success.
About the Role
The role of Specialist Operations Service Delivery - Major Incident Coordinator responsibilities are mainly documenting & communicating activities across all major incidents.
The role is on a 5 days on 2 days off roster consisting of days and night shifts.
Duties of the role include:
- Contributes to the management and support of Major Incident candidate assessment.
- Provide initiation of technical and stakeholder bridges.
- Coordinate recovery actions and plans for Major Incidents
- Ensure that an accurate timeline of activities on a Major Incident is documented
- Execute notifications as defined in a Major Incident Management procedure
- ECR approval as a workaround/recovery option.
About You
As the successful candidate you will possess the following:
- Tertiary education in Technology related qualifications.
- Demonstrated work experience in Information Technology of which some years in service management.
- Certification in ITIL Foundation is preferred but not essential.
- Experience with “ServiceNow” will be an advantage.
- Demonstrates a high degree of business acumen and understanding of business applications used in a large, multinational business organization.
- Excellent written and verbal communication skills, specifically through email and oral presentations.
- Must be willing to work a shift schedule (holidays & weekends required).
About Our Process
At BHP, we are committed to employing individuals who align with the BHP Charter Values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants suitability for a role including police / criminal background checks, medical, drug and alcohol testing, due diligence checks, right to work checks, and/or reference checks.
To ensure the safety and wellbeing of our people, BHP requires employees in Australia to be fully vaccinated against Covid-19 in line with BHP’s Covid Policy and any relevant State health directives. If you are applying for a role at BHP please consider this requirement when submitting your application. BHP will also adhere to any relevant health directives that may be made that affects our workforce.
Supporting a Diverse Workforce
The size and magnitude of our business not only provides significant opportunity for professional development, but also attractive salary packages with performance-based bonuses and a unique BHP employee share program.
At BHP, we recognise that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Indigenous people. We know there are many aspects of our employees' lives that are important, and work is only one of these, so we offer benefits to enable your work to fit with your life. These benefits include flexible working options, a generous paid parental leave policy, other extended leave entitlements and parent rooms.