EUC engineer
BHP
About BHP
At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and objectives, and where the capability of our people is key to our success.
Come and be a part of this success.
About the Role
Mining Systems WAIO are seeking an experienced Workplace Technologist to join our high performing team.
This unique role is fly in fly out from Perth on an 8/6 roster, based at the Yandi operation.
The Mining Systems WAIO mission statement is to maintain healthy, high performing and highly available systems to enable aspirational safety and production targets for WAIO Operations. We will achieve this by delivering value adding initiatives and performing our fundamental responsibilities exceptionally well:
- Incident Management
- Problem Management
- Maintenance Activities
- Minor Works
- Transition to Operations
Reporting into the Supervisor Site Operations - Mining Systems WAIO; you will be responsible for supporting workplace technology across the mine site.
Accountabilities include but are not limited to:
- Builds and deploys packages (e.g. OS and software): Builds and deploys packages for the installation of operating system/software updates for workstations or servers.
- Manages patching: Installs patches to existing infrastructure assets to fix identified bugs and maintain the currency of operating systems.
- Troubleshoots and supports end-user devices: Resolves standard issues impacting the performance and operation of proprietary end-user devices.
- Conducts low-level asset and inventory management: Collates system data to gain visibility over the performance and warranty status of end-user devices.
- Manages service request: Channels requests to appropriate teams and keeps users/service owners appraised of progress towards service restoration.
- Investigates technology incidents/ problems:Analyses data to investigate the root cause of incidents/problems experienced across BHP's systems and services.
- Conducts incident/ problem management: Assists with the implementation of agreed remedies for small scale technology incidents/problems.
About You
To be successful in the role, you possess a Trade/Tertiary qualification in Information Technology or Communications/Electronics/Industrial Electrical.
Having any of these licenses or certificates or would be favourable but not essential:
- ITIL Foundation
- CompTIA A+
- ACMA Open Cabling Licence with F,O,C Endorsements
- Certificate lll in Telecommunications
- Cisco CCNA
About Our Process
At BHP, we are committed to employing individuals who align with the BHP Charter Values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants suitability for a role including police / criminal background checks, medical, drug and alcohol testing, due diligence checks, right to work checks, and/or reference checks.
Supporting a Diverse Workforce
The size and magnitude of our business not only provides significant opportunity for professional development, but also attractive salary packages with performance-based bonuses and a unique BHP employee share program.
At BHP, we recognise that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Indigenous people. We know there are many aspects of our employees' lives that are important, and work is only one of these, so we offer benefits to enable your work to fit with your life. These benefits include flexible working options, a generous paid parental leave policy, other extended leave entitlements and parent rooms.