Expression of interest PSS (Priority Support Services) Specialist TROC 24x7 Brisbane or Perth
BHP
About BHP
At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and objectives, and where the capability of our people is key to our success.
Come and be a part of this success.
About the Role
We are seeking expressions of interest to join the Priority Support Services (PSS) team within the Technology Remote Operations Centre (TROC), based in either Perth or Brisbane. Operating 24x7 on a Lifestyle Roster, working a pattern of day and night shifts, the TROC team supports a wide range of safety and production-critical Operational Technology (OT) systems across Minerals Australia assets.
Shifts are 12.5 hours including handover, and you will benefit from additional shift allowances, as part of your remuneration package.
PSS Specialists play a vital role in ensuring the reliability and efficiency of our Integrated Operations Centre (IROC / IOC) across Coal and WAIO assets. Operating in a fast-paced environment, the team manage and resolve system faults, ensuring the consistent delivery of critical production services through proactive monitoring and event management. Their work is essential to maintaining safe and smooth operations across BHP sites.
This role requires you to support a wide range of safety and production critical Operational Technology (OT) to minimise impacts to our Minerals Australia assets. You will collaborate closely with IROC/IOC dispatch and control teams, Level 2 and 3 support, vendors, and operational personnel to troubleshoot and restore system availability. Your responsibilities include executing planned maintenance activities safely, delivering minor improvement works, performing scheduled software installations, and supporting business continuity through regular checks of backup facilities.
About You
To be successful in this role, you will bring:
- Completed a tertiary or vendor qualification in either a technology, science, or engineering discipline
- Previous experience working in an OT Operations Centre is highly preferred
- Previous mining/resources remote site process control experience preferred, including operational support of mission critical services
- Self-motivated and effective communicator with strong analytical problem-solving skills
- Strong ability to translate technical business requirements to non-technical audiences
- Ability to take ownership of critical incident resolution, driving incidents to closure
- Rapidly troubleshoot and solve complex technology problems to restore production system availability in a structured, timeous manner
- Review root cause of incidents and work with appropriate teams to ensure continuous improvement of the technology environment
- Apply effective risk controls to identify potential threats and minimize or remove a service impact
Experience supporting similar production systems as below is highly desirable but not required,
- IT Service Management processes and tools such as ServiceNow
- Exposure to the ITIL framework
- Experience with application system support
- Basic understanding of Networks and Hosting systems
- Familiarisation of Fleet Management Systems
- Recognises and can isolate issues within layered systems (network connectivity / application performance / server issues)
Operational experience within industrial or mining environments will be well regarded but is not mandatory.
We recognise that skills and experience can be gained in different ways. We are building a pool of talented individuals who are interested in being considered for the role. If you believe you can contribute meaningfully to this role, we want to hear from you and encourage you to apply.
About Our Process
At BHP, we are committed to employing individuals who align with the BHP Charter Values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants suitability for a role including police / criminal background checks, medical, drug and alcohol testing, due diligence checks, right to work checks, and/or reference checks.
If you are already employed directly by BHP, please log in using your BHP email address or apply via our internal jobs portal.
Supporting a Diverse Workforce
The size, stability and magnitude of our business not only provides significant opportunity for professional development, but also attractive salary packages with performance-based bonuses and a best-in-class employee share program. We know there are many aspects of our employees' lives that are important, and work is only one of these, so we offer benefits to enable your work to fit with your life. These benefits include flexible working options, a generous paid parental leave policy, other extended leave entitlements and parent rooms.
At BHP, we know that we are strengthened by diversity. We are an Equal Opportunity employer that is committed to making BHP a safe and inclusive workplace where everyone can thrive and be at their best every day. We are focused on creating a workforce that’s more diverse and represents the communities where we work and live. providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and recognise that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.
BHP is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have a disability, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone about your situation and our recruitment process, please email us at inclusion@bhp.com.