Field Service Supervisor

The Position 

Emeco Group has a new opportunity for a Field Service Supervisor to join us on our exciting journey of rapid growth for 2023. Based in Mackay, this role will consist of a Monday to Friday roster and a competitive remuneration package. The successful applicant will own our rapidly growing Field Service Division to coordinate, monitor and improve our expanding Field Service Queensland team.

Your core responsibilities will include (but not limited to) the following;

• Prioritise and manage daily task requirements of Field Service employees and subcontractors.
• Effectively planning labour to ensure jobs are completed on time.
• Coordinating with internal and external clients to schedule maintenance or repair requests.
• Develop and provide job costings and quotes to clients based on their specifications and requirements.
• Monitor costs and overall profitability of field service activities.
• Provide technical support and assistance to the Field Service team particularly with diagnosis and troubleshooting challenges.
• Provide leadership and create a positive team culture to the service technician team.
• Asset management and of Light Vehicles and specialised tooling.
• Overseeing the Field Service administration function.
• Internal and external client management to achieve satisfaction and return for the company.
• Ensure Field Service personnel are developed to ensure field service personnel have the right skills to meet service objectives.
• Assessing the function for business improvement initiatives.
• Daily communication and reporting as required.
• Working with short and long term planners.
• Building customer and Internal relationships.

Skills & Experience

• Considerable experience in a workshop and field maintenance experience in a supervisory capacity
• Proven experience in heavy earthmoving equipment maintenance and repairs preferably Caterpillar, Komatsu and Hitachi
• Understanding of business and finance goals in conjunction with overall project requirements
• Nationally recognised trade qualification
• Strong communication skills
• Ability to work effectively in a team environment
• Experience and knowledge of mining equipment industry
• Possess excellent planning and organisation skills
• Excellent interpersonal and communication skills, both verbal and written
• Strong time management skills and ability to plan and forecast
• Can identify and facilitate effective high-level customer and stakeholder relationships
• Demonstrate ability to work effectively in a team environment
• Energetic and has a "can do" attitude
• Shows a strong commitment to the safety values within the Emeco OHS policy

We Offer

• Great salary package on offer
• Equipped Vehicle
• A challenging and rewarding career opportunity
• Monday to Friday roster

Emeco employees benefit from a culture that supports a safe, modern, and secure working environment, favourable working conditions, training and development opportunities, career advancement opportunities, plus competitive financial benefits.

With an exciting and bright future, Emeco is an excellent choice for anyone seeking a rewarding career in the mining &/or heavy earth moving industry!

Location

Mackay, QLD

How to Apply

Shortlisting will begin immediately, so apply via the link (beside this ad), completing the application form with your resume (including any relevant certificates/licenses), demonstrating your experience and its relation to the criteria above.

If you have any questions in relation to this role, please do not hesitate to contact Zac Ward – 0418 479 571.

Emeco is an Equal Employment Opportunity employer  - we encourage applicants who identify as Aboriginal or Torres Strait Islander to apply. Due to the high volume of applications received for our advertised positions, only those applicants who are short listed will be contacted. To those applicants not short listed, we extend our appreciation for considering Emeco as a potential employer.

To learn more about Emeco

www.emecogroup.com/careers/working-at-emeco/

Emeco was founded in 1972 and is listed on the Australian Securities Exchange (ASX: EHL). We have operations in all key mining regions of Australia and our customers include mining companies and contractors across coal, gold, copper, bauxite and iron ore. Emeco also owns new model ancillary heavy earthmoving equipment rental company, Matilda Equipment.

Please note: Agency referrals will not be accepted at this point of time.