Global Network Services Manager

Global Network Services Manager

• In year one of a multi-year global transformation of Rio Tinto’s Network Platforms
• Exciting opportunity to govern and manage effective implementation and operations of Global Network Services contracts
• Join an encouraging leadership group, committed to your growth and development
• Join our global leading business offering outstanding personal development & global career opportunities
• Permanent opportunity based in Brisbane or Perth

All progress begins with pioneers. At Rio Tinto, it begins with you.

About the role

We are looking for a Global Network Services Manager to govern, manage and ensure effective implementation and operations of various Global Network Services contracts. This position entails the development and management portfolio and finances of Network Platforms budgets, vendor management, compliance management and ensuring that Network Platforms delivers our fiscal and technical commitments to the business. You will also collaborate closely with our commercial partners and actively explore improvement opportunities for service delivery and our ways of working.

This is an excellent opportunity for an established leader to take the lead in assembling a team of technical and functional SMEs, tasked with the crucial responsibility of overseeing the functional management of services that seamlessly connect Rio Tinto’s global locations.

Reporting to the Network Platforms Lead and working in a collaborative community within our Network Platforms team, you will:

• Coordinate day to day activities, resource management and vendor management
• Manage medium to large sized vendor contracts to ensure commercial, operational service levels and safety requirements are met.
• Lead the establishment of relevant processes and services for Network Platforms and ensure consistent delivery of these services.
• Deliver end to end visibility of Network Platforms financial, compliance, and vendor SLA’s
• Lead day to day activities for both resource and vendor management.
• Achieve organisational objectives through developing and leading workgroups; build strategic relationships across IS&T to achieve organisational objectives.
• Set the quality, performance, and capability targets in line with organisational goals and IS&T strategic ambition.
• Support strategic management processes through the aggregation of information and reporting mechanisms.
• Ensure that all stakeholders are informed and engaged at both the strategic and operational requirements for our Global Network Services.
• Manage our risks and dependencies with the Networks Platforms team and our IS&T business partners and technical teams i.e., Cyber Security.
• Ensure operational controls; service level agreements and services are operated and transitioned to support seamlessly.

What you’ll bring

This role emphasizes a strong focus on process orientation and Services. As our ideal candidate, you will have:

• A commitment to the safety and wellbeing of the team and ability to lead by example
• Experience in contractor, vendor, financial and performance compliance management is an essential prerequisite
• Strong leadership and people management skills, with demonstrated experience leading and building a highly performing team, providing vision, direction, and regular communication to team members
• Superior stakeholder management, interpersonal and communication skills with the ability to negotiate, motivate and solve various issues as they arise
• The capability and knowledge to challenge the boundaries and bring new ideas to the organisation relating to IT operation optimisation
• A wealth of expertise in IT Operations, coupled with a track record of progressively increasing responsibility

It would also be beneficial if you have:

• Experience in managing large infrastructure support teams.
• Knowledge of ITIL principles and processes and system engineering

Mining or Manufacturing industry experience would be advantageous however this is not a deal breaker. Candidates from other industries such as Telecommunications, finance etc with relevant experience are also encouraged to apply.

What we offer

Be recognised for your contribution, thinking and hard work, and go home knowing you’ve helped the world progress.

• A work environment where safety is always the number one priority
• A competitive base salary reflective of your skills and experience with annual incentive program
• Comprehensive medical benefits including subsidised private health insurance for employees and immediate family
• Attractive share ownership plan
• Company provided insurance cover
• Extensive salary sacrifice & salary packaging options
• Career development & education assistance to further your technical or leadership ambitions
• Ongoing access to family-friendly health and medical wellbeing support
• Leave for all of life’s reasons (vacation/annual, paid parental, sick leave)
• Exclusive employee discounts (banking, accommodation, cars, retail and more)

About Rio Tinto

Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals and other materials needed for the global energy transition and for people, communities, and nations to thrive. We have been mining for almost 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs – striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can’t do it on our own, so we’re focused on creating partnerships to solve problems, create win-win and meet opportunities.

Where you will be working

Rio Tinto Information Systems and Technology (IS&T) operates to enable better alignment with customer priorities, end-to-end accountability and flexibility to prioritise critical work. The function provides solutions that are aligned with current and future business requirements through the development and ongoing delivery of IT strategy and solution roadmaps. Through appropriate governance, consultative processes, and the use of industry best practices, IS&T also ensures that emerging technologies and innovative ideas are constantly evaluated, considered, and adopted, to provide easy-to-use, best-in-class solutions and services.

Every Voice Matters

At Rio Tinto, we particularly welcome and encourage applications from Aboriginal and Torres Strait Islander people, women, the LGBTI+ community, mature workers, people with disabilities and people from different cultural backgrounds.