Head of Technology Operations - Minerals Australia
BHP
About BHP
At BHP, we support our people to grow, learn, develop their skills, and reach their potential. Our purpose is to bring people and resources together to build a better world. With a global portfolio of operations and future facing commodities, we offer a diverse, collaborative, and inclusive environment with extraordinary career opportunities. Our strategy is to create a safe work environment where our employees feel strongly connected to our values and vision, and where the capability of our people is key to our success.
We invest in people and capability to deliver high performance through a gender-balanced, inclusive, and diverse workforce. We drive continuous improvement through respect for people’s differences, self-accountability, a hunger to learn and a commercial mindset. We know we are successful when we have 70,000+ problem solvers across BHP improving the work we do and making better decisions every day.
Technology is a key enabler for BHP to unlock value across the organisation through digitisation and data enablement. Be a part of this success through this senior leadership role!
About the Role - Job Description
A key member of the BHP Minerals Australia Technology Leadership Team, the Head of Technology Operations provides senior leadership to our teams, focused on the management, support and delivery of IT and OT services to enable effective and reliable technology operations in all BHP Assets/locations across Australia (Copper, Nickel, West Australian Iron Ore, and BMA Coal).
The right candidate will be comfortable with driving technical requirements and standardisation across technology and asset teams and be able to collaborate and communicate with a wide variety of stakeholders across BHP.
This is a global search for a role based in Perth or Brisbane - Australia.
About You - Skills and Qualifications
We are seeking a leader with high degree of personal effectiveness, EQ and technical depth and who builds enabled teams and applies industry trends and best practices to standardise and optimise technology operations, while continuously uplifting effectiveness, reliability, and cost efficiency. You will be responsible for establishing and governing operational standards and procedures, working with relevant vendors to procure services, and providing operational expertise to drive improvement.
We value diversity in thinking and your career to date will demonstrate commitment to diversity, respect, performance, and accountability. Business acumen and understanding of key drivers of shareholder value through sustainable business practices are also key. Energetic and results-orientated, you work well under pressure, bringing attention to detail and ability to meet multiple and interdependent deadlines. You establish credibility through your technical proficiency, leadership, and excellent communication skills.
Requirements
Minimum requirements that this candidate will bring are:
- A strong track record of building a collaborative, inclusive and high-performing culture across multiple locations and disciplines to deliver outcomes, including through third-party vendors
- Tertiary Qualification (Bachelor’s Degree) in Computer Science, Computer Engineering or equivalent experience
- Extensive experience leading large technical teams that operate and maintain technology solutions, ideally across a matrix enterprise
- Experience with managing services within operational performance and risk tolerances; demonstrated technology incident management capability
- Proven experience leading and influencing geographically dispersed teams and complex stakeholder environment
- Excellent oral and written communication skills
- Demonstrated experience in Safety Leadership and holding yourself and others accountable
Accountabilities
Your accountabilities will include, and not be limited to, leading teams that provide:
24/7 Technology Service Support
- Manage operational technology support for mining, rail, port and production technology teams across Mineral Australia’s, including technology remote operating centres
- Service management: Direct the allocation of expertise and activities to facilitate effective response to complex and sensitive technology service requests
- Incident management: Connect teams across BHP to uncover and proactively manage patterns to improve services and to resolve issues affecting technology systems and services
- Major incident management: Facilitate and coordinate cross-functional disaster recovery efforts following the resolution of major incidents to rapidly restore services
- Technology service catalogue management: Develop and review the accuracy of catalogue items for infrastructure issues to drive the efficient and timely delivery of critical service requests
You will be an expert in stakeholder engagement, be energised by empowering our people through your leadership style and have an unwavering customer focus.
About our Process
At BHP, we are committed to employing individuals who align with the BHP Charter Values and meet the requirements of the role. As part of the recruitment process, there are several checks which may be conducted to demonstrate applicants' suitability for a role including police / criminal background checks, medical, drug and alcohol testing, due diligence checks, right to work checks, and/or reference checks.
Supporting a Diverse Workforce
At BHP, we recognise that we are strengthened by diversity. We are committed to provide a work environment where everyone is included, treated fairly and with respect. We are an Equal Opportunity employer, and we encourage a diversity of thought, perspective, journey, and experience. We know there are many aspects of our employees' lives that are important, and work is only one of these, so we offer benefits to enable your work to fit with your life. These benefits include flexible working options, a generous paid parental leave policy, other extended leave entitlements and parent rooms. The size and magnitude of our business not only provides significant opportunity for professional development, but also attractive salary packages with performance-based bonuses and unique BHP employee share program.
All qualified applicants will receive consideration for employment without regard to race, colour, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information, or other protected status under federal, state, or local laws.
BHP is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability.