IT Specialist | WAIO | Port Hedland | FIFO/DIDO/Resi | 8:6
BHP
About BHP
At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and objectives, and where the capability of our people is key to our success.
Come and be a part of this success.
About the Role
Report to Supervisor Technology, your accountability includes:
- Provide onsite Unified Communications support.
- Provide local desktop technical support and troubleshooting.
- Provide desktop application functional support such as "how to support".
- Provide Guest Network support.
- Manage incidents and service requests through to closure
- Log onsite incidents and service requests with Service Desk
- Track progress of incidents and service requests through to closure with the Local Service Desk and resolver teams
- Provide face-to-face status updates of progress to end-users
- Perform daily meeting room diagnostic checks
- Coordinate and manage printer consumables and hardware maintenance with third-party vendors
- Management of hardware failures - coordinate with hardware maintenance service provider for delivering replacement parts to the BHP Billiton site and the physical installation of the replacement parts
- Asset Management - Manage equipment and supplies to support
About You
To be successful in this role we are looking for someone with experience in providing Consultative IT end-user medium to the large organisation.
You will believe in IT excellence and have experience working with the latest Microsoft and Cisco Technologies.
You will have technical experience in the installation, configuration, and support of end-user equipment, as well as experience interacting with both internal/external resolver groups.
You will be ITIL certified with a minimum of a Degree in Information Systems or equivalent desirable.
Self-driven with a positive "can-do" attitude and excellent technical and analytical skills. We expect the IT Specialist to:
- Apply sound judgment based on experience, knowledge, and ability to deal with ambiguity
- Deal with day-to-day issues raised by executives, establish priorities, and set deadlines
- Be able to communicate with executives in a professional manner
- Ability to communicate outcomes in both written and verbal skills
- Works to help identify and facilitate changes into operational reality
- Excellent interpersonal skills - can establish and maintain win-win relationships
- Excellent teaming and collaboration skills
- Action-oriented - consistently drives for and delivers results that meet or exceed expectations
Location
In this full-time permanent position, you will be based at Port Hedland and work on the 8D6X roster. There are options for FIFO/DIDO or a Residential base in Port Hedland. Port Hedland is home to our port and rail operations and is the largest regional center in North West Australia. The outstanding facilities at the FIFO villages include; a fully equipped gym, TV lounge, and games rooms. Additionally, you will have access to the state of the art aquatic and sporting facilities in the town of Port Hedland. All rooms in the villages have their own en-suite bathroom, television, refrigerator, and air-conditioning.
About Our Process
At BHP, we are committed to employing individuals who align with the BHP Charter Values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants suitability for a role including police / criminal background checks, medical, drug and alcohol testing, due diligence checks, right to work checks, and/or reference checks.
To ensure the safety and wellbeing of our people, BHP requires employees in Australia to be fully vaccinated against Covid-19 in line with BHP’s Covid Policy and any relevant State health directives. If you are applying for a role at BHP please consider this requirement when submitting your application. BHP will also adhere to any relevant health directives that may be made that affects our workforce.
Supporting a Diverse Workforce
The size and magnitude of our business not only provides significant opportunity for professional development, but also attractive salary packages with performance-based bonuses and a unique BHP employee share program.
At BHP, we recognise that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Indigenous people. We know there are many aspects of our employees' lives that are important, and work is only one of these, so we offer benefits to enable your work to fit with your life. These benefits include flexible working options, a generous paid parental leave policy, other extended leave entitlements and parent rooms.