IT Support Advisor

Discover what’s possible with us

Newcrest is one of the world's largest gold mining companies. As a global business, we aim to create a diverse and inclusive environment where everyone feels safe, valued, and supported to bring their whole unique self to work.

We recognise that our different backgrounds and perspectives help us find better ways to: solve problems; attract and retain the best people; explore, develop and produce more gold safely and profitably; and help make Newcrest a better place to work.

Operations near and far  

Close to the city of Orange in NSW, Cadia is one of Australia’s largest gold mining operations. We offer a unique opportunity for employees and their families to enjoy a mining career all whilst living in a major regional centre only three hours away from Sydney, NSW. 

If you are self-motivated and enjoy the day-to-day challenges that a fast-paced environment can offer, then this is the role for you!

Who we’re looking for:

Join our Information Technology team based at our Cadia site. Reporting to the Supervisor - Technology you will work with IT suppliers and deliver IT services at Cadia Valley Operations (CVO) that will provide strong business benefit and enable our plant to be operated and maintained into the future.

Key deliverables include, but are not limited to:

• Ensure site IT service delivery alignment with IT strategies, plans, and standards
• Perform day-to-day IT service
• Performing on-call services as per team rosters
• Assist the successful delivery of IT projects
• Assist the effective transition of IT services into production environments
• Ensure the reliable and secure operation of IT systems and applications
• Seek to improve the delivery of IT services

As the ideal candidate, you will have proven skills and experience having worked in a complex, diverse and distributed IT operations environment according to ITIL best practices.

In addition, you will ideally have:

• Tertiary qualifications in an IT discipline or equivalent experience
• Demonstrated experience of service delivery to a large mine site with a firm understanding of ITIL version 3 processes and best practice
• Experience working within an outsourced operational environment
• Mining industry experience in an operational capacity
• Experience with Windows desktop operating systems

Our commitment to you  

The welfare of the communities in and around our operations is critically important to us. Through engagement and investment, we build and maintain close relationships with our local communities, ensuring our work creates a positive social impact. 

Keeping our people safe and healthy is our most important asset. Our commitment to safety, health and wellbeing is supported by systems and standards that embed our safety culture.  

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