Major Incident Coordinator
BHP
About BHP
At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and objectives, and where the capability of our people is key to our success.
Come and be a part of this success.
About the Role
As the Major Incident Coordinator, you are responsible for documenting and communicating activities across all major incidents.
Employees on this roster enjoy two full weekends off out of four and will align to the following shift rotation: 2D2N5X, 2D3N4X, 3D2N5X. Shifts are 12.5 hours including handover, and you will benefit from additional shift allowances, as part of your remuneration package. As an added benefit, those on a Lifestyle Roster will also enjoy an additional week of annual leave per year.
Your Responsibilities:
- Contribute to the management and support of Major Incident candidate assessment.
- Provide initiation of technical and stakeholder bridges.
- Coordinate recovery actions and plans for Major Incidents
- Ensure that an accurate timeline of activities on a Major Incident is documented
- Execute notifications as defined in a Major Incident Management procedure
- ECR approval as a workaround/recovery option.
About You
- Tertiary education in Technology related qualifications.
- Demonstrated work experience in Information Technology of which some years in service management.
- Certification in ITIL Foundation (Essential).
- While it’s not mandatory, experience with “Service Now” will be an advantage.
- Demonstrates a high degree of business acumen and understanding of business applications used in a large, multinational business organization.
- Excellent written and verbal communication skills, specifically through email and oral presentations.
- Must be willing to work a shift schedule (holidays & weekends required).
You will be based in Perth, Western Australia, in the multi-award-winning office tower - ‘City Square’. You will have stunning river views from your modern open plan office, state of the art facilities including virtual whiteboards and video conferencing facilities, 550 bicycle racks with ample lockers, showers and change room amenities and a large outdoor terrace with barbecues.
About Our Process
At BHP, we are committed to employing individuals who align with the BHP Charter Values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants suitability for a role including police / criminal background checks, medical, drug and alcohol testing, due diligence checks, right to work checks, and/or reference checks.
If you are already employed directly by BHP, please log in using your BHP email address or apply via our internal jobs portal.
Supporting a Diverse Workforce
The size, stability and magnitude of our business not only provides significant opportunity for professional development, but also attractive salary packages with performance-based bonuses and a best-in-class employee share program. We know there are many aspects of our employees' lives that are important, and work is only one of these, so we offer benefits to enable your work to fit with your life. These benefits include flexible working options, a generous paid parental leave policy, other extended leave entitlements and parent rooms.
At BHP, we know that we are strengthened by diversity. We are an Equal Opportunity employer that is committed to making BHP a safe and inclusive workplace where everyone can thrive and be at their best every day. We are focused on creating a workforce that’s more diverse and represents the communities where we work and live. providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and recognise that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.
BHP is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have a disability, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone about your situation and our recruitment process, please email us at [email protected].