Manager Corporate Site Support

Manager Corporate Site Support

• Great opportunity to join a global organisation at the forefront of mining
• Work in an environment where people are valued and respected
• Play an important role in a global team delivering valued IT service experience to Rio Tinto Corporate locations
• Permanent position based in Perth

All progress begins with pioneers. At Rio Tinto, it begins with you.

About the role:

We are looking for a highly experienced Manager Corporate Site Support who will be accountable for ensuring office locations for Rio Tinto are effectively supported and providing a valued IT service experience that embodies and leads the “felt experience of our customers”. As a critical role within the Service Experience Leadership Team, you will deliver on our vision, and you will have direct operational accountability for Level 2 Support in all Rio Tinto Corporate offices located globally. This role will also build a strong working relationship with Production Site Support Managers, Customer Experience Manager, and the Manager Global Service Desk to ensure a consistent approach to end users for support is provided.

Reporting to the Manager Service Experience and working in a collaborative and exciting environment within our global Information Technology (IS&T) Technology Platforms team. You will:

• Provide effective leadership and ensure the safety, wellbeing and health of your team is your highest priority by – defining, developing, adopting, and communicating the safety practices and processes needed for effective support of Corporate Sites aligned to Rio Tinto standards, site standards, local regulations, and conditions.
• Build a resourcing plan that ensures Site Support services are delivered effectively to businesses in scope
• Establish, monitor, measure and report to management key information that supports the baselining and improvement targets for Corporate Site Support globally
• Manage and develop your team using a supportive collaborative approach: assign accountabilities, set objectives, establish priorities, evaluate results, provide feedback and coaching, and conduct regular performance reviews
• Maintain a continuous improvement plan sharing and leveraging ideas from other Site Support areas to support global improvement in Service Experience
• Work with Operational Readiness, Service Desk and other Site Support leaders to ensure changes to services and new services are effectively transitioned into your Site Support teams
• Implement best practice framework, procedure and systems for establishing a systematic and proactive approach to Site Support and reporting

What you’ll bring:

• Commitment to the safety and wellbeing of yourself and your team
• A relevant degree in Information Technology, Computer Science, or extensive relevant experience in General IT roles
• Strong leadership skills with demonstrated experience leading and managing a multicultural Support team ideally in a large and complex organisation
• Ability to work effectively with geographically dispersed teams across different time zones
• Demonstrated experience and understanding of IT Service Management practices, processes, and tools (Change & Release, and Major Incident & Problem Management), and continuous improvement methodologies
• ITIL certification v3 or v4
• Excellent communication, stakeholder engagement, customer service and prioritisation skills

It would also be beneficial if you have:

• Experience in Networking and Applications
• Previous experience in delivering or managing a broad range of IT services and Tier 1 service providers in a global context

As part of a requirements of this role, you will be expected to travel (both domestic and international) occasionally.

What we offer

Be recognised for your contribution, thinking and hard work, and go home knowing you’ve helped the world progress.

• A work environment where safety is always the number one priority
• A competitive base salary reflective of your skills and experience with annual incentive program
• Comprehensive medical benefits including subsidised private health insurance for employees and immediate family
• Attractive share ownership plan
• Company provided insurance cover
• Extensive salary sacrifice & salary packaging options
• Career development & education assistance to further your technical or leadership ambitions
• Ongoing access to family-friendly health and medical wellbeing support
• Leave for all of life’s reasons (vacation/annual, paid parental, sick leave)
• Exclusive employee discounts (banking, accommodation, cars, retail and more)

About Rio Tinto

Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals and other materials needed for the global energy transition and for people, communities, and nations to thrive. We have been mining for almost 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs – striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can’t do it on our own, so we’re focused on creating partnerships to solve problems, create win-win and meet opportunities.

Where you will be working

Rio Tinto Information Systems and Technology (IS&T) operates to enable better alignment with customer priorities, end-to-end accountability and flexibility to prioritise critical work. The function provides solutions that are aligned with current and future business requirements through the development and ongoing delivery of IT strategy and solution roadmaps. Through appropriate governance, consultative processes, and the use of industry best practices, IS&T also ensures that emerging technologies and innovative ideas are constantly evaluated, considered, and adopted, to provide easy-to-use, best-in-class solutions and services.

Every Voice Matters

At Rio Tinto, we particularly welcome and encourage applications from Aboriginal and Torres Strait Islander people, women, the LGBTI+ community, mature workers, people with disabilities and people from different cultural backgrounds.

We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.