Manager Service Delivery

Manager Service Delivery

• Great opportunity to join a global organisation at the forefront of mining
• Excellent work environment where people are valued and respected
• This new role will expose you to exciting technology and challenge the way you work
• Permanent opportunity based in either Brisbane or Perth

About the role

Finding better ways to provide the materials the world needs.

We are looking for a Manager Service Delivery to manage and align practises within Operational Technology around demand, project shaping, operational readiness, emerging technologies, and risk. You will also oversee the contractor and vendor management processes, performance monitoring of them, and performance monitoring of the Operational Technology Team.

Reporting to the Senior Manager Operational Technology Platforms, you will:

• Demand Management & Project Shaping – Define and implement the demand management processes within Operational Technology. Shape the demand with the business owners, SME and focusing on value. Work with the different pillars of Operational Technology to deliver them via our Delivery Framework.
• Operational Readiness – Ensure the technologies that are transition to or within the Operational Technology team are operationally ready for production in our operational landscape. That the correct support processes are established to ensure it is sustainable and supportable.
• Management of Change – Ensure Management of Change processes are followed and well defined for the Operational Technology pillars.
• Risk Approach – Aligned the management of the Operational Technology pillars to a risk-based approach. Coordinate and lead risk review processes of Operational Technology and the processes followed.
• Contract and Vendor Management – Ensure all contracts and vendor engagement within the Operational Technology are governed in a consistence manner, the correct SRM’s are in place with the right stakeholders engaged actively.
• Performance Management – Monitor the performance of the contract so the value is being obtained and Service Level Agreements are being met with both external and internal groups.
• Emerging Technologies and Services – Monitor emerging technology within Operational Technology and co-ordinate with Technology owners where it may impact their roadmaps. Find opportunities and conduct PoC’s with Business Units that after the appropriate risk appetite.

About you

To be successfully considered for this role, you will have:

• An excellent understanding of Operational Technology and its alignment to the business value chain.
• Experience in delivering Operational Technology in an integrated operational environment.
• Experience in Management of Change processes within Operational Technology.
• Understanding and the ability to Management Risk across technology and teams.
• Understanding on all aspects of Application Lifecycle Management.
• Excellent negotiation and influencing skills internally and external with the ability to operate at all levels of the business.
• Drive a collaborative culture amongst internal and external stakeholders, to successfully deliver business goals
• Experience in adoption of emerging Technologies.

What we offer

• Be recognised for your contribution, your thinking and your hard work, and go home knowing you have helped the world progress.
• A work environment where safety is always the number one priority
• A permanent position working directly for Rio Tinto
• A competitive base salary reflective of your skills and experience with annual incentive program
• Comprehensive medical benefits including subsidized private health insurance for employees and immediate family
• Attractive share ownership plan
• Company provided insurance cover
• Extensive salary sacrifice & salary packaging options
• Career development & education assistance to further your technical or leadership goals.
• Ongoing access to family-friendly health and medical wellbeing support
• Exclusive employee discounts (banking, accommodation, cars, retail and more)
• Flexible working arrangements.

About Rio Tinto

Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive.

We have been mining for over 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs – striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we cannot do it on our own, so we are focused on creating partnerships to solve problems, create win-win and meet opportunities.

Where you will be working

Rio Tinto Information Systems and Technology (IS&T) operates to enable better alignment with customer priorities, end-to-end accountability, and flexibility to prioritise critical work. The function provides solutions that are aligned with current and future business requirements through the development and ongoing delivery of IT strategy and solution roadmaps. Through appropriate governance, consultative processes, and the use of industry best practices, IS&T also ensures that emerging technologies and innovative ideas are constantly evaluated, considered, and adopted, to provide easy-to-use, best-in-class solutions and services.

Every Voice Matters

We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation, or anything else that makes us different.

At Rio Tinto, we particularly welcome and encourage applications from Aboriginal and Torres Strait Islander people, women, the LGBTI+ community, mature workers, people with disabilities and people from diverse cultural backgrounds.

Closing date: 16^th October 2024