Mining Systems Application Support Analyst

Fortescue has an exciting future ahead. As well as producing over 180 million tonnes of iron ore per year, we’re diversifying our business to become an integrated global green energy and resources company.

Mining Systems Application Support Analyst

Work Location:

Pilbara, WA.

Fortescue’s Iron Bridge project is located on the traditional lands of the Nyamal people.

Roster:

8D/6R – FIFO ex Perth 

The role of the Mining Systems Application Support Analyst is to keep our bespoke Autonomous Mining Systems technology up to date and running. You will be working with Product teams in Perth and Operations teams on site to ensure the application's uptime, reliability, and performance. 

You will be the first point of contact for application support and work with your fellow teammates on an 8/6 site roster to provide back-to-back support to roll out, update, and maintain this cutting-edge mining technology product.

We encourage you to apply if you have a passion for technology and experience providing front-line support for production systems. 

Key responsibilities include:

• Ensure system uptime and stability on-site, restore services, manage incident communications with affected users, and coordinate service restoration efforts where additional support is required
• Act as the primary on-site contact for software users, on-site technicians, and the product development team. 
• Deploy, configure, and maintain the Fleet Management System application and services, and manage communications during planned outages
• Configure alerts, monitoring, and logging to ensure that the system runs smoothly.
• Proactively monitor and respond to system alerts. Troubleshoot and escalate alerts to the appropriate teams where required
• Perform routine Linux system administration to ensure ongoing compliance with internal security standards and overall system health
• Provide L1 and L2 technical support to proactively manage all technical inquiries and application support issues
• Document and improve processes and procedures relating to production application support, logging, monitoring, alerting, and change management
• Work collaboratively with Product Manager and Product Owners with respect to system upgrades, bug fixes and issue management
• Work closely with OT to monitor network traffic and provide feedback for service improvements/optimizations to the Specification Team

Qualifications and Experience:

• Tertiary qualification in Computer Science, Computer Systems Engineering or a related subject area OR equivalent level of expertise gained from a combination of experience, training, or professional accreditation.
• Significant experience responding to production incidents, restoring services, and managing customer communications. Experience facilitating post-mortems is desirable
• Significant experience providing L1 & L2 IT customer support
• Experience supporting Fleet Management and other production critical systems is highly desirable
• Hands on experience working as a Linux system administrator maintaining production servers
• Experience with tools for automated configuration and deployment management (Ansible preferred)
• Experience with log and infrastructure monitoring
• Container (Docker) management and orchestration (OpenShift, Docker Swarm), and virtual machines
• Sound knowledge of Git-based version control systems and artefact repositories (Pulp preferred)
• Ability to translate complex IT issues to non-technical audiences, manage customer expectations, and foster positive communications and relationships between teams.
• Excellent organization and time management skills and the ability to prioritise and plan tasks.
• Excellent problem-solving sills and the ability to self-research solutions and workarounds.

• Essential

  • Python and Bash Scripting
  • Linux system administration (RedHat, Debian)
  • Alerting, Logging and Monitoring (Dynatrace preferred)
  • Docker containers and orchestration tools
  • Virtual Machine management (Microsoft Hyper V and VMware)
  • Microsoft SQL Server Administration, or other relational databases

  Desirable

  • Understanding of cyber security concepts pertaining to application and network security

Fortescue is deeply committed to providing a safe culture that builds respect, fosters inclusiveness, and values diversity. We celebrate individual strengths and team members from all backgrounds are encouraged to bring their whole selves to work. Our global workforce drives and promotes an inclusive culture, both within our organisation and throughout the communities we interact with across the world. Diverse backgrounds include First Nations Peoples, people with differing abilities, LGBTIQ+ community, gender, neurodiverse, cultural diversity, all age groups, and those with an intersectional or multiple diverse characteristics. We encourage candidates from all backgrounds to apply.

www.fmgl.com.au/jobs-at-fortescue

Fortescue reserves the right to close applications early should a suitable pool of candidates be identified

We only accept applications via our official website at https://ffi.com.au/careers/ or https://www.fmgl.com.au/jobs-at-fortescue/browse-jobs. Fortescue will never contact you to ask for payment of any kind, whether directly or through a third party.