Officer - IT Support

Macmahon has an exciting opportunity for an IT Support Officer to join our team in Perth. Reporting to the Service Desk Team Leader, this role is part of the In-house Service Desk team and provides the first point of contact and assistance for end to maximise the confidentiality, integrity, and availability of Macmahon’s technology service.

With over 55 years of experience, Macmahon is a mining contractor with a unique capability of offering its clients surface, underground and mining support services.

The Perth office is strategically located at the Airport (T1/T2) and boasts an impressive staff gym with personal and group training, free secure undercover parking, and electric vehicle charging stations. 

The role 

• Provide first point of contact and assistance for end users
• Resolve incidents and complete service requests
• Escalate high priority issues to specialised support groups as required
• Maintain ongoing communications with end users to provide updates
• Verify resolution and improve satisfaction with Macmahon’s technology services
• Contribute to projects / initiatives from management team, as required, to improve the overall effectiveness and efficiency of Technology & Innovation
• Identify and suggest improvement opportunities leading to safer workplaces, increased productivity, and increased efficiencies 

The ideal candidate

• 2 – 3 years of experience in technical support role
• Broad understanding of IT and industry trends
• Demonstrated problem-solving skills
• Excellent team working skills
• Strong written and oral communication skills
• Strong customer service focus, evidenced through courteous and professional dealings with all stakeholders
• Adaptability to learn and support new and quickly changing technologies
• Ability to travel to remote sites from time to time 
• C Class drivers’ licence
• Strong motivation and ability to operate independently
• Degree / diploma in Information Technology or related discipline (highly desirable) 
• Detail orientated
• Excellent time management skills
• Capable of involvement in multiple activities and projects and ability to deal with ambiguity 

Macmahon offers

• Competitive salary and rewards
• Career development pathways and opportunities
• Award-winning lifestyle, financial and mental health support
• Salary sacrifice options including novated leases
• Secure on-site parking with EV charging stations
• Exceptional staff gym + group fitness classes 
• Employee discounts: groceries, petrol, fashion, entertainment + more

Macmahon is a diversified contractor with leading capabilities in surface and underground mining, civil construction, and resources engineering. Our end-to-end mining services encompass mine development and materials delivery, engineering, civil construction, on-site mining services, rehabilitation, and site remediation. As an ASX-listed company, with headquarters in Perth, we work for resource companies across various commodity sectors in Australia and Southeast Asia.

Macmahon offers our people the ability to work in diverse roles, in different locations and realise new opportunities within the Company over time. Macmahon is an equal opportunity employer and strongly encourages suitably qualified women and Aboriginal and Torres Strait Islanders to apply. 

As part of the recruitment process for the role, you will be required to complete a pre-employment medical, including a laboratory drug and alcohol screen and criminal history and qualification checks. Additionally, you will have to provide proof of working rights in Australia, i.e., a copy of a valid Australian passport, birth certificate, citizenship certificate or current visa grant notification.