Officer Operations Support

Operations Support Officer, Amrun, Australia

• Great opportunity to join a global organisation at the forefront of mining
• Residential role based in Weipa. Enjoy a relaxed coastal lifestyle
• Regular travel across 3 operations – Amrun, East Weipa and Andoom

About the role

We are looking for an Operations Support Officer to be a key team member of the IS&T organisation to drive customer support excellence across the Weipa Operations. This role will be responsible for supporting and improving user experience across the 3 mining operations – Amrun, East Weipa and Andoom (including overnight trips).

This role is a great opportunity for someone looking to contribute to a growing mining business that is embarking on significant technology leverage journey. You will live in a regional centre & vibrant community with strong linkage to our environment & heritage. This role reports to the Weipa IS&T Superintendent and will be responsible for:

• Ticket Processing and management for the 3 operations
• Computer & Telephony support (including computer build and triage activities)
• Desktop Application support (with additional support from other application SMEs as required).
• User support for Video Conferencing and Collaborative Applications
• Maintenance of critical IT infrastructure (such as Server room’s)
• Call outs for high criticality incidents

About you

To be successfully considered for this role, you will have:

• Strong safety focus
• 3 years minimum experience supporting a mid to large size Windows desktop environment
• Demonstrated experience in providing high quality IS&T support and customer service to clients both in person and remote support
• Proven ability to work collaboratively in a team environment, contribute to a culture of teamwork and take a shared responsibility for achieving results
• Excellent customer engagement skills
• Strong and demonstrable problem-solving skills
• Excellent communication and interpersonal skills, and an ability to build strong relationships built on trust and a strong commitment to service & technical excellence

It will also be beneficial if you have:

• Degree in IT/communications or equivalent discipline
• Microsoft Server experience
• Cisco networking experience
• Application support experience
• Mining experience
• LTE Network support
• ITIL service management experience
• Microsoft certification (Windows 10)

Where you will be working

Rio Tinto Information Systems and Technology (IS&T) operates to enable better alignment with customer priorities, end-to-end accountability and flexibility to prioritise critical work. The function provides solutions that are aligned with current and future business requirements through the development and ongoing delivery of IT strategy and solution roadmaps. Through appropriate governance, consultative processes, and the use of industry best practices, IS&T also ensures that emerging technologies and innovative ideas are constantly evaluated, considered, and adopted, to provide easy-to-use, best-in-class solutions and services.

About us

As pioneers in mining and metals, we produce materials essential to human progress.

Our long history is filled with firsts. We’ve developed some of the world’s largest and best quality mines and operations, and our people work in around 35 countries across six continents. Aluminium and copper, diamonds, gold and industrial minerals, iron ore, coal and uranium: our materials make up the world around us. You’ll find them in smartphones, planes, cars, hospitals and throughout your home.

Creating an inclusive and diverse workforce

We particularly welcome and encourage applications from Aboriginal and Torres Strait Islander people, LGBTIQ people, women, mature workers, people with disabilities and people from different cultural backgrounds. No matter how they may differ, our people share one thing in common. It’s a belief that work is more rewarding when we are accepted and valued for our differences, not judged by them. We all have something to contribute, and it’s this contribution that makes for a great organisation and fulfilling career.

Please note, in order to be successfully considered for this role you must complete all pre-screening questions.

 “Rio Tinto reserves the right to remove job postings prior to the stated closing date, therefore, if you are interested in applying for this vacancy please submit your application as soon as possible.”