Operations Centre Support Advisor

Operations Centre Support Advisor

• Great opportunity to join a global organisation at the forefront of mining
• Excellent work environment where people are valued and respected
• This new role will expose you to exciting technology and challenge the way you work
• Permanent role based in our Perth Operations Centre
• Primary roster being Monday to Friday (8-hours days), with cover on shift when required of 3 Days, 3 Nights, 6 Off (12-hour shifts)

About the role

All progress begins with pioneers. At Rio Tinto, it begins with you.

We are looking for an Operations Centre Support Advisor who will play a critical role in improve existing platform environments, apply agreed standards, governance, guidelines, patterns and tool, provide support and be key in proactively mitigating operational technology (OT) incidents to all information technology related issues from our iron ore Pilbara mines and control centre.

This is a great opportunity for a person with a general Information Technology (IT) background, great customer focus and communication skills.  You will be key to mitigating production delays and know when to escalate due to your analytical ability.  You will get to work with a wide variety of technologies and cutting-edge systems from IP radio system to Autonomous systems and have the opportunity to work on improvement projects.

Reporting to the Superintendent Technical Support and working in a dynamic collaborative environment part of our global Information Systems & Technology (IS&T) Network Platforms Team.

What you’ll bring

• General systems administration and support experience in a Windows environment as well as exposure to enterprise server hardware, infrastructure, network architecture and topologies.
• Outstanding communication and customer and operations focus.
• Exposure to the ITIL framework and ITSM practices.
• Experience in domain management, scripting, automation tooling and solutions.
• Ability to multitask and prioritise simultaneous faults and incidents.
• Sound troubleshooting, analysis, and the ability to “think outside the box” for workaround solutions.

What we offer

Be recognised for your contribution and go home knowing you’ve helped the world progress.

• A work environment where safety and mental health is always the number one priority.
• Competitive base salary plus annual incentive program.
• Comprehensive medical benefits including fully subsidised private hospital insurance for employees and immediate family.
• Attractive employee share scheme.
• Career development and education assistance to further your technical or leadership ambitions.
• Leave for all of life’s reasons (vacation/annual, paid parental, sick leave).
• Exclusive employee discounts (banking, accommodation, cars, retail and more).

About Rio Tinto

Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals and other materials needed for the global energy transition and for people, communities, and nations to thrive. We have been mining for almost 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs – striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can’t do it on our own, so we’re focused on creating partnerships to solve problems, create win-win and meet opportunities.

Where you will be working

Rio Tinto Information Systems and Technology (IS&T) operates to enable better alignment with customer priorities, end-to-end accountability and flexibility to prioritise critical work. The function provides solutions that are aligned with current and future business requirements through the development and ongoing delivery of IT strategy and solution roadmaps. Through appropriate governance, consultative processes, and the use of industry best practices, IS&T also ensures that emerging technologies and innovative ideas are constantly evaluated, considered, and adopted, to provide easy-to-use, best-in-class solutions and services.

Every Voice Matters

At Rio Tinto, we particularly welcome and encourage applications from Aboriginal and Torres Strait Islander people, women, the LGBTI+ community, mature workers, people with disabilities and people from different cultural backgrounds.

We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.