Payroll Support Officer

Payroll Support Officer

• Fixed term full-time opportunity with competitive remuneration package
• Based in Newcastle CBD with hybrid working arrangement
• Join a collaborative team where your attention to detail directly supports employee experience and business continuity

About the Business

Welcome to Yancoal. For 20 years, we have been supporting the prosperity of Australia. With over 4,500 people working across our operations, our team is made up of experts in their field. From engineers to operators, business and environmental professionals, surveyors, tradespeople, accountants, marketers and beyond – we are proud of our people and everything we achieve together as One Yancoal. Yancoal Australia now owns, operates, or participates in nine producing coal mines across NSW, Queensland and Western Australia. To learn more about what it's like to work at Yancoal check out our LinkedIn page.

Job Tasks and Responsibilities

Reporting to the Payroll Manager, you will play a key role in supporting the delivery of accurate, timely, and compliant payroll services, while providing excellent customer support to internal and external stakeholders.

Working across payroll operations and service desk support, you will gain end-to-end exposure to payroll processes and contribute to continuous improvement initiatives.

 Your responsibilities include:

• Providing Level 1 payroll support, responding to employee and stakeholder enquiries via the service desk in a professional and timely manner
• Accurately maintaining and updating payroll master data in line with established procedures
• Performing high-volume data entry of payroll-related information with strong attention to detail
• Escalating and allocating complex payroll queries to Level 2 support where required
• Supporting end-to-end pay run activities, including completion of post-payrun tasks
• Assisting with month-end and year-end payroll processing and statutory reporting requirements
• Maintaining accurate records and ensure all supporting documentation is correctly filed for audit purposes
• Liaising with internal stakeholders to provide payroll information and resolve queries
• Contributing to continuous improvement by providing input into payroll processes, procedures, and policies
• Demonstrating initiative and actively participate in team projects and payroll-related improvements

Skills and Experience

• Cert III in Business Administration
• Minimum 2 years administrative experience in a similar role
• Experience in system management and improvement
• Payroll Knowledge – an advantage
• Strong commitment to delivering high-quality customer service to internal and external stakeholders
• Exceptional attention to detail with a focus on accuracy in high-volume tasks
• Solid numerical aptitude with the ability to interpret and work with payroll data
• Well-developed problem-solving skills with the ability to identify and resolve issues efficiently
• Proven ability to prioritise workload and meet deadlines in a fast-paced environment

Benefits

Yancoal provides a range of benefits to appeal to the diverse needs of our employees. The following benefits are available to eligible employees:

• Salary continuance and life insurance
• Paid parental leave
• Subsidised private health insurance
• Study assistance
• Flexible work arrangements
• Employee Assistance Program
• Access to financial education and banking discounts
• Salary packaging including novated leasing and remote area benefits
• Service recognition rewards
• Discounts program including major department stores, cinemas, restaurants

Yancoal values diversity and inclusion and encourages applications from people with diverse backgrounds including First Nations people, people with disability, people from diverse cultural and linguistic backgrounds, and people that identify as LGBTQIA+.

If this is sounding like what you might be looking for in your next role apply today to start an exciting new journey with us.

Be careful of scamsYancoal will never ask you to make any payment or to provide credit card details when applying for any of our positions. If you have any concerns regarding the authenticity of communications received representing Yancoal, please email recruitment@yancoal.com.au with the subject “Fraud Query”, outlining your concern.