Principal Operations Service Management (Practice Owner)
BHP
About BHP
At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and objectives, and where the capability of our people is key to our success.
Come and be a part of this success.
About the Role
The Service Management Practice Owner is a core member of the Agile Team responsible for management, training and governance of Service Management Practices, as well as providing input into product roadmap. A role in the Service Management team means challenging yourself, and our Technology Function, to continually improve and innovate.
You will engage with the Product Managers Owners, DevOps team, Infrastructure and Application teams, and end-users to balance the needs of process alignment and governance with user experience and business performance.
Objectives of the Role:
- Setting standards and policies for respective practices.
- Developing procedural documents, training material, and How To guides.
- Identify improvement opportunities and deliver to outcomes.
- Point of reference for answering questions and if required providing ad-hoc training for Service Management Practices.
- Create governance framework to ensure compliance.
- Ownership of and management risk controls related to service management practices.
- Analyse consumer needs, current market trends, and potential partnerships.
- Analyse product requirements and develop appropriate improvement initiatives.
About You
As the successful candidate, you will possess the following:
- 3+ years expertise with Service Management preferably in large organisation
- Demonstrated Solution and/or process experience in Incident Management, Event Management, and Problem Management
- Excellent communication skills (verbal and written).
- Ability to articulate and 'translate' to and from technical and non-technical audience.
- ITIL4 or ITIL v3 certification/s highly desired.
- Ability to understand the "bigger picture" and business drivers around Technology.
- Be an active contributor of leading practices and expertise related to the ServiceNow platform.
About Our Process
At BHP, we are committed to employing individuals who align with the BHP Charter Values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants suitability for a role including police / criminal background checks, medical, drug and alcohol testing, due diligence checks, right to work checks, and/or reference checks.
To ensure the safety and wellbeing of our people, BHP requires employees in Australia to be fully vaccinated against Covid-19 in line with BHP’s Covid Policy and any relevant State health directives. If you are applying for a role at BHP please consider this requirement when submitting your application. BHP will also adhere to any relevant health directives that may be made that affects our workforce.
Supporting a Diverse Workforce
The size and magnitude of our business not only provides significant opportunity for professional development, but also attractive salary packages with performance-based bonuses and a unique BHP employee share program.
At BHP, we recognise that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Indigenous people. We know there are many aspects of our employees' lives that are important, and work is only one of these, so we offer benefits to enable your work to fit with your life. These benefits include flexible working options, a generous paid parental leave policy, other extended leave entitlements and parent rooms.