Principal Operations Service Management (Product Manager)
BHP
About BHP
At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and objectives, and where the capability of our people is key to our success.
Come and be a part of this success.
About the Role
The Service Management Systems Product Manager is a core member of the Agile Team responsible for shaping product roadmaps to provide business value. A role in the Service Management Systems team means challenging yourself, and our Technology Function, to continually improve and innovate.
Product Managers are responsible to act as Product Owners for multiple interrelated Products within the platform to ensure consistency of experience, cross-product compatibility, and help enable process wiring. You will engage with the Process Owners, DevOps team, and end-users to balance the needs of process alignment and governance, platform stability and maintainability, and user experience; respectively.
Objectives of the Role:
- Drive the product and business-planning process across DevOps teams
- Analyse consumer needs, current market trends, and potential partnerships from an ROI and OOTB vs. custom perspective
- Analyse product requirements and develop appropriate improvement initiatives to ensure they’re successfully achieved
- Develop, implement, and maintain development and implementation roadmaps across multiple products
Daily & Monthly Responsibilities (Non-Exhaustive):
- Drive the execution of all product lifecycle processes for products, including product research, market research, planning, positioning, roadmap development, requirements development, and feature launch
- Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams
- Create product strategy documents that describe business cases, high-level use cases, technical requirements, and ROI
- Collaborate closely with process owners on the development, QA, and release of products and balance of resources to ensure success for the entire organisation
About You
As the successful candidate, you will possess the following:
- 3+ years expertise with software pre-sales experience, proven management consulting, professional services, and/or Product Owner experience
- Solution and/or process experience with one or more of the following is highly desirable:
- IT Service Management (ITSM), incl. Incident Management, Problem Management, Change Management (incl. CI/CD capabilities), etc.
- IT Business Management (ITBM), incl. Demand Management, Project Portfolio Management (PPM), DevOps/Agile Delivery, Ideation/Innovation Mgmt.
- IT Operations Management (ITOM), incl. Cloud Management, Infrastructure Discovery/Mapping, or any complimentary technologies,
- Other Service Delivery areas, such as Procurement Service Management, Case Management, HR Service Delivery (HRSD), Legal Service Delivery, etc.
- Ability to articulate and 'translate' to and from technical and non-technical audience
- ITIL4 or ITIL v3 certification/s highly desired
- Ability to understand the "bigger picture" and business drivers around Technology
- Be an active contributor of leading practices and expertise related to the ServiceNow platform.
About Our Process
At BHP, we are committed to employing individuals who align with the BHP Charter Values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants suitability for a role including police / criminal background checks, medical, drug and alcohol testing, due diligence checks, right to work checks, and/or reference checks.
To ensure the safety and wellbeing of our people, BHP requires employees in Australia to be fully vaccinated against Covid-19 in line with BHP’s Covid Policy and any relevant State health directives. If you are applying for a role at BHP please consider this requirement when submitting your application. BHP will also adhere to any relevant health directives that may be made that affects our workforce.
Supporting a Diverse Workforce
The size and magnitude of our business not only provides significant opportunity for professional development, but also attractive salary packages with performance-based bonuses and a unique BHP employee share program.
At BHP, we recognise that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Indigenous people. We know there are many aspects of our employees' lives that are important, and work is only one of these, so we offer benefits to enable your work to fit with your life. These benefits include flexible working options, a generous paid parental leave policy, other extended leave entitlements and parent rooms.