Principal Service Delivery TROC | MinAU | Perth

About BHP

Update - Please disregard the closing date noted above of the 12 September 2022, the closing date for applications of this role is the 26 October 2022.

At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and objectives, and where the capability of our people is key to our success. Come and be a part of this success. 

About the Role

We are actively seeking the talents of a highly driven, technology service management expert who will execute and deliver on innovation in our Technology Remote Operations Centre (TROC) team as part of Technology Minerals Australia. 

Reporting to the Superintendent Service Delivery, this role presents a terrific opportunity to improve services, stakeholder relations, capabilities and our partnerships with the broader Technology teams. 

In this diverse lead role, you will: 

• Be proactive, energised and deliver on service management outcomes in a busy environment at a fast pace.  
• Adapt to changing priorities based on business needs. 
• Managing conflicting priorities and stakeholders. 
• Solve service management problems to reduce the impact to the business of technology incidents (this includes streamlining processes, improving communications to ensure they are precise and targeted and determining and understanding business impact). 
• Provide expertise on ITIL processes (Incident, Problem and Change Management). 
• Implement simplified process improvements for teams that are clear. 
• Implement service performance measurements and targets.  

About the Team

The TROC team purpose is to Predict, Prevent and Respond to all Operational Technology events and consists of over 100 team members. The Service Delivery function sits within the TROC structure and supports the 24/7 Technology support, Change Scheduling and Planning operational teams. 

The Service Delivery team’s purpose is to empower TROC to execute their work efficiently and effectively.  

About You

To be successful in this role you will be an experienced and skilled professional with outstanding communication and stakeholder engagement skills. You are team oriented, and results focused with genuine passion for mentoring and coaching others to achieve results. 

In addition, we are ideally looking for the following skills and experience: 

• Previous experience working in a Technology Operations Centre. 
• Experience and advocate of Agile methodology. 
• ITIL Knowledge / ServiceNow (or familiarity with ITSM systems).   
• IT/OT experience or Trade/Tertiary qualification in Technology, Engineering, or related discipline. 
• Demonstrated ability managing multiple conflicting priorities and strong decision-making skills. 
• Ability to work collaboratively and autonomously and execute on deliverables depending on the requirement. 
• Strong logical and analytical problem-solving skills and understanding root causes. 
• Ability to support and grow a culture of diversity within the team. 

Location: Perth

You will have stunning river views from your modern open plan office, state-of-the-art facilities including virtual whiteboards and video conferencing facilities, bicycle racks with ample lockers, showers, and change room amenities, and a large outdoor terrace with barbecues. 

You will be working a Monday-Friday roster.

Remuneration and Benefits

 Join us and be rewarded with interesting, challenging work in a supportive team culture. Develop skills for life whilst enjoying access to benefits including; incentive bonus, award winning share scheme, education assistance and generous superannuation scheme. As part of our commitment to inclusion and diversity, we offer a range of family friendly work practices, including flexible work arrangements, and a substantial parental leave policy, includes retirement savings / superannuation contributions during parental leave. 

About Our Process

At BHP, we are committed to employing individuals who align with the BHP Charter Values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants suitability for a role including police / criminal background checks, medical, drug and alcohol testing, due diligence checks, right to work checks, and/or reference checks.

BHP also requires employees in Australia to be fully vaccinated against Covid-19 to ensure the safety and wellbeing of our people (from the 31st of January 2022 or earlier depending on relevant state health directives). If you are applying for a role at BHP please consider this new requirement when submitting your application. BHP will also adhere to any relevant health directives that may be made that affects our workforce. For further information please see our website   

Supporting a Diverse Workforce

At BHP, we recognise that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Indigenous people. 

We know there are many aspects of our employees’ lives that are important, and work is only one of these, so we offer benefits to enable your work to fit with your life.  These benefits include flexible working options, a generous paid parental leave policy, other extended leave entitlements and parent rooms.