Production Site Support Lead APAC

Production Site Support Lead (APAC)

• Great opportunity to join a global organisation at the forefront of mining
• Be part of a group that is safety driven and values inclusion
• Lead a team delivering essential services enabling Rio Tinto operations
• Permanent role based in Perth or Brisbane – Australia.

About the role

We are looking for a Production Site Support Lead for the APAC region. This role has been created to deliver valued IT support services to improve the experience of our customers at Rio Tinto operational sites.

As our preferred applicant you will have direct operational accountability for Level 2 support across mining and production sites in Asia Pacific. You will ensure services are delivered with a focus on the safety, health and wellbeing of the team.

Reporting to the Senior Manager Modern Workplace, you will

• Lead Level 2 support, combining services specific to the Product Group, Function or Site with group wide IS&T services.
• Define and communicate health & safety practices and processes for effective production site support, aligned with Rio Tinto standards and local regulations as an involved and committed HSE leader.

Customers in scope:

• Iron Ore – all Western Australia operations, including Dampier Salt
• Aluminium Pacific Operations – Gove, NZAS, Weipa, Bell Bay, Yarwun & Boyne
• Exploration – IT team across Belmont, Brisbane, Almaty, Johannesburg and Salt Lake City
• Copper – Winu

• Lead and develop the team with a supportive and collaborative approach, connecting into other IT teams and the global site support chapters.
• Manage budget and service delivery with partners supporting operations.
• Support Technology Platforms services to reduce production impact and income loss.
• Develop operational processes and resourcing plans aligned with support requirements.
• Establish, monitor and report key information for baselining and improvement targets.
• Drive continual improvement and best practice adoption in Site Support in collaboration with the rest of IS&T.

What you’ll bring

• Undergraduate or higher education in Technology, Computer Science, Business, Engineering, or a relevant discipline
• 5-10 years experience leading teams across multiple geographic locations.
• 5-10 years working with outsourced vendors delivering multiple services.
• Knowledge of ITIL and IT Service Management practices.
• Knowledge of safe work practices in resources or similar industries.
• Highly desirable: Experience at a resource production site with HSE processes and familiarity with ServiceNow capabilities.

What we offer 

• We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you, including requests for part time hours.
• Be recognised for your contribution, your thinking and your hard work, and go home knowing you’ve helped the world progress.
• An excellent base salary reflective of your skills and experience with annual incentive program.
• Comprehensive medical benefits including subsidised private health insurance for employees and immediate family.
• Attractive share ownership plan.
• Extensive salary sacrifice & salary packaging options.
• Career development & education assistance to further your technical or leadership ambitions.
• Exclusive employee discounts (banking, accommodation, cars, retail and more).
• Domestic relocation if required.

Where you will be working 

Rio Tinto Information Systems and Technology (IS&T) operates to enable better alignment with customer priorities, end-to-end accountability and flexibility to prioritise critical work. The function provides solutions that are aligned with current and future business requirements through the development and ongoing delivery of IT strategy and solution roadmaps. Through appropriate governance, consultative processes, and the use of industry best practices, IS&T also ensures that emerging technologies and innovative ideas are constantly evaluated, considered, and adopted, to provide easy-to-use, best-in-class solutions and services. 

Every Voice Matters 

At Rio Tinto, we particularly welcome and encourage applications from Aboriginal and Torres Strait Islander people, women, the LGBTI+ community, mature workers, people with disabilities and people from different cultural backgrounds.

Please note, in order to be successfully considered for this role you must complete all pre-screening questions.