Quality Coordinator | Nickel West | Kwinana | 5:2
BHP
About BHP
At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and objectives, and where the capability of our people is key to our success.
Come and be a part of this success.
About the Role
As the Quality Coordinator, you will safely and effectively deliver ISO 9001 processes to our operating environment, ensuring the customers remain a focus through investigation and resolution of complaints, and ensuring sales be urgently undertaken for material that does not conform to customer expectations.
This role will work closely with the Supervisors – Packaging, Supervisor - Laboratory, SI – Logistics, Marketing, ISO certification vendors and SIs – Production.
Responsibilities Include:
- Managing the quality systems in Kwinana – including ISO 9001. This includes:
- Monitoring and reporting on Quality activities, processes and procedures
- Reviewing quality related documentation on behalf of users and Quality Auditors
- Developing internal auditing tools and conducting internal audits and reports
- Scheduling and co-ordinating internal and external Quality Audits
- Supporting Kwinana teams with regulatory and quality training, and quality planning advice
- Participation in the Marketing/Integrated Planning meetings.
- Management of customer enquiries – including arrangement of samples, bag quality, audit questionnaires, new customer information packs and associated information.
- Management and resolution of customer complaints, including investigations, 5 whys, leading to improvement initiatives and developing data driven solutions to issues in conjunction with the process owners
- Meeting Field leadership KPI’s and BOS systems targets
- Regular feedback for Co-Ordinator packaging, laboratory and Supervisors to ensure effective flow of communication to the packaging teams around quality expectations
- Contacting marketing regularly for urgent sale of material not meeting quality specifications
About You
As the successful applicant you will possess the following:
- ASQ certification, eg ISO 9001:2015 Certified Internal Auditor (Quality Management System Training)
- Excellent communication, interpersonal and public speaking skills
- Planning and problem solving skills
- Ability to collaborate with and influence others to achieve goals
- Experience working with Quality Systems or laboratory background
About Our Process
At BHP, we are committed to employing individuals who align with the BHP Charter Values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants suitability for a role including police / criminal background checks, medical, drug and alcohol testing, due diligence checks, right to work checks, and/or reference checks.
To ensure the safety and wellbeing of our people, BHP requires employees in Australia to be fully vaccinated against Covid-19 in line with BHP’s Covid Policy and any relevant State health directives. If you are applying for a role at BHP please consider this requirement when submitting your application. BHP will also adhere to any relevant health directives that may be made that affects our workforce.
Supporting a Diverse Workforce
The size and magnitude of our business not only provides significant opportunity for professional development, but also attractive salary packages with performance-based bonuses and a unique BHP employee share program.
At BHP, we recognise that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Indigenous people. We know there are many aspects of our employees' lives that are important, and work is only one of these, so we offer benefits to enable your work to fit with your life. These benefits include flexible working options, a generous paid parental leave policy, other extended leave entitlements and parent rooms.