Senior Advisor ServiceNow Platform Operations

Senior Advisor ServiceNow Platform Operations

• Be a role model in safety leadership by striving for zero harm and demonstrating the Rio Tinto safety culture, especially through improved safety in design.

• Develop and foster a culture of collaboration and inclusiveness

• Respect and value the diversity of team members

• Demonstrate commitment to HSE and Rio Tinto’s core values

Are you ready to take the lead in shaping the future of enterprise service management?

Rio Tinto are looking for a visionary and experienced Senior Advisor to oversee the operations of our ServiceNow platform—an essential pillar of our digital transformation journey.

About the role

Reporting to the Manager ServiceNow Platform, the Senior Advisor ServiceNow Platform Operations is ultimately accountable for the foundational core services of the ServiceNow Platform and ensuring alignment/compliance with all design standards and the strategic roadmap.

The Senior Advisor ServiceNow Platform Operations will be responsible for liaising with the various Technical and Business stakeholders and product owners to ensure the Platform remains stable and performs effectively to support all Products and Applications in which it underpins.

Responsibilities

• Supports creating the Core Platform roadmap and integration into the overall Platform Roadmap.

• Ensures Platform Core Services team alignment with the business strategy, roadmap, and platform governance policies.

• Has ownership and oversight of the ServiceNow Production instance, the core platform team, and any escalations.

• Manage support vendors and contracts for operational support of the platform.

• Maximises value by identifying additional business outcomes the platform allows.

• Ensures compliance to contractual and license agreements ensuring that the platform meets all internal and external security and risk controls.

• Maintains ongoing engagement with ServiceNow via various customer forums to identify future capabilities due for release and potential ingestion into the Platform Roadmap.

• Responsible for the Performance, Security, Continuity and Capacity of the Production Platform.

• Coordinate Platform upgrades whilst ensuring maximum Platform uptime and stability.

What you’ll bring

• Expertise in ITIL framework, IT Service Management (preferably to a managers level).

• Continuous Improvement methodologies.

• 5 yrs.+ ServiceNow experience.

• Managing integration between different tools/platforms.

• Process integration between different tools and partners.

• Planning and roadmaps

• Demand / Capacity Management experience.

• Working with strategic partners both on and offshore.

Successful track record in:

• Deploying Service Management processes and tools for across global organisations.

• Continual Service Improvement - identifying and delivering ongoing value across to an organisation.

• Design, deployment and embedment of Governance models/standards.

• Capturing, prioritising and delivering strategic ServiceNow Demand to support the business in a timely manner.

What we offer

• We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you, including requests for part time hours.

• Be recognised for your contribution, your thinking and your hard work, and go home knowing you’ve helped the world progress.

• An excellent base salary reflective of your skills and experience with annual incentive program.

• Comprehensive medical benefits including subsidised private health insurance for employees and immediate family.

• Attractive share ownership plan.

• Extensive salary sacrifice & salary packaging options.

• Career development & education assistance to further your technical or leadership ambitions.

• Exclusive employee discounts (banking, accommodation, cars, retail and more).

• Domestic relocation if required.

Where you will be working 

• Rio Tinto Information Systems and Technology (IS&T) operates to enable better alignment with customer priorities, end-to-end accountability, and flexibility to prioritise critical work. The function provides solutions that are aligned with current and future business requirements through the development and ongoing delivery of IT strategy and solution roadmaps.   

• Through appropriate governance, consultative processes, and the use of industry best practices, IS&T also ensures that emerging technologies and innovative ideas are constantly evaluated, considered, and adopted, to provide easy-to-use, best-in-class solutions and services.

About Rio TintoRio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive.We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs – striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can’t do it on our own, so we’re focused on creating partnerships to solve problems, create win-win situations and meet opportunities.

Every Voice MattersAt Rio Tinto, we particularly welcome and encourage applications from Aboriginal and Torres Strait Islander people, women, the LGBTI+ community, mature workers, people with disabilities and people from different cultural backgrounds.We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.