Service Delivery Team Lead

About South32 

South32 is a globally diversified mining and metals company. Our purpose is to make a difference by developing natural resources, improving people’s lives now and for generations to come.

About GEMCO 

Located on the tropical Groote Eylandt in the Northern Territory, GEMCO is a South32 Company, the operation is accountable for over 20% of the world’s manganese ore production. Groote Eylandt is home to the Anindilyakwa people, who are the traditional owners of the land and have been working alongside GEMCO since 1963. 

What we offer you

• Competitive salary and annual bonus scheme
• FIFO from Darwin or Cairns
• Industry leading parental leave and family care policy
• Ongoing training, education assistance and career development
• Excellent facilities including gym, beachside workout area, swimming pool, golf course, tennis and squash courts, sports oval and scenic walking tracks.
• Additional superannuation contributions
• Participation in the Employee Share Plan

About the role 

This is a permanent full-time role being offered on a 4:3 roster, FIFO Darwin or Cairns.

You will act as the primary interface between the Operations people and Technology. You will own the service relationship which includes leading a team of contractors and managing vendors to ensure they are meeting contractual obligations and work is being completed to best practice.

Some of your main responsibilities will include: 

• Manage local operation ITIL processes (incident, problem, change, service request) to ensure service outcomes are released
• Identify and implement Service Management improvement initiatives in collaboration with business and technology teams
• Provide technical guidance to the Operational & Technology teams
• Ensure the right level of knowledge and skills to support the Service Management Platform at the operation.

About you

You will have a solid background working in a similar role within Mining or Heavy industry and your knowledge of service methodologies, delivery and integration processes and procedures in an out-sourcing environment is key to success in this role.

To be considered for the role, you will have:

• ITIL certification and Degree in Computer Science or similar is preferred
• Sound knowledge of contract and vendor management processes and practices
• Demonstrated ability to contribute, influence and make decisions within multi-functional teams and across all levels
• Proven leadership experience
• Customer focused with a passion for making a difference

Our culture 

At South32, our people are fundamental to our success. We’re focused on creating an inclusive workplace, with the right people in the right roles, who are engaged, empowered, and appropriately rewarded. 

South32 embraces diversity and encourages applications from people of all backgrounds.

If you're good at what you do, you can work anywhere. If you're the best at what you do, come work at South32.

Please note this advert will close on Sunday 4th June 2023.