Specialist - Change & Release Management

Specialist – Change & Release Management

• Great opportunity to join a global organisation at the forefront of mining
• Excellent work environment where people are valued and respected
• Work in a fast-paced environment with lots of opportunity for exposure to both highly visible projects and cutting-edge technology
• Permanent opportunity based in Perth or Brisbane

About the role

All progress begins with pioneers. At Rio Tinto, it begins with you.

We are looking for a Specialist – Change & Release Management to help contribute to the success of monitoring, managing and seeking opportunities to continuously improve the Change Management and Release and Deployment processes and ensuring that the processes are coordinated and applied across all appropriate participants. The role focuses on change and release management processes but is also a key participant to ensure appropriate engagement with other ITIL processes at Rio Tinto.

As a preferred candidate of this role, you will have a natural curiosity and passion around process and improving the way we work, with an emphasis on looking for collaborative ways to succeed within a matrixed team

This role is a great opportunity to join a team that has a true focus on operational stability, and to drive for improvements to stability of our systems through the processes that you will own and manage. Reporting to the Manager – Change & Release Management, you will:

• Monitor and measure key performance indicators to ensure compliance across the Global Rio Tinto landscape
• Provide guidance across the IS&T environment including outsource partners in the operation of the Rio Tinto change and release management processes, using a supportive and collaborative approach
• Ensure the change management and release and deployment processes adhere to standards, policies, and best practice
• Drive proactive process improvement and ensure that our business is not adversely impacted by process change
• Ensure clear and concise communication of changes that will impact the business to the right people across Rio Tinto
• Ensure a forward schedule of change and a release calendar are maintained to avoid collisions and unplanned impacts across its full landscape of change
• Management of the Global and Regional CABs, along with responsibility for streamlining these groups and ensuring alignment between the Change and Release schedules
• Maintain a relationship with project and operational teams required to implement changes and releases into the IS&T environment  
• Ensure Release management is coordinated and applied across all process phases of planning, design, build, testing and deployment of release packages

What you’ll bring

To be successfully considered for this role, you will have:

• Experience working in a similar role doing Change & Release Management in a large enterprise
• Sound knowledge of ITSM Change Management and Release and Deployment processes and governance 
• Demonstrated experience and knowledge in ITSM tools and methodologies and process improvement
• ITIL certification v3 or ITIL 4
• Excellent stakeholder engagement and communication skills with the ability to work with multiple stakeholders in multiple regions / time zones

It will also be beneficial if you have the following experience:

• Experience working in a complex environment with multiple partners through the change & release processes
• Knowledge or experience in DevOps and ServiceNow preferred
• Experience in infrastructure (networking, hardware, active directory, Data Bases, Storage etc.)

What we offer

Be recognised for your contribution and go home knowing you’ve helped the world progress.

• A work environment where safety and mental health is always the number one priority.
• Competitive base salary plus annual incentive program.
• Comprehensive medical benefits including fully subsidised private hospital insurance for employees and immediate family.
• Attractive employee share scheme.
• Career development and education assistance to further your technical or leadership ambitions.
• Leave for all of life’s reasons (vacation/annual, paid parental, sick leave).
• Exclusive employee discounts (banking, accommodation, cars, retail and more).

About Rio Tinto

Every idea, every innovation, every little thing the world calls ‘progress’ begins with a first step, and someone willing to take it: explorers, inventors, entrepreneurs. Pioneers.

For nearly 150 years, Rio Tinto has been a company of pioneers – generations of people spanning the globe, all with the grit and vision to produce materials essential to human progress.

Our iron ore has shaped skylines from Shanghai to Sydney. Our aluminium – the world’s first to be certified “responsible” – helps planes fly and makes cars lighter. Our copper helps wind turbines power cities, and our boron helps feed the world and explore the universe. Our diamonds help us celebrate the best parts of life.

Where you will be working

Rio Tinto Information Systems and Technology (IS&T) operates to enable better alignment with customer priorities, end-to-end accountability, and flexibility to prioritise critical work. The function provides solutions that are aligned with current and future business requirements through the development and ongoing delivery of IT strategy and solution roadmaps. Through appropriate governance, consultative processes, and the use of industry best practices, IS&T also ensures that emerging technologies and innovative ideas are constantly evaluated, considered, and adopted, to provide easy-to-use, best-in-class solutions and services.

Every Voice Matters

At Rio Tinto, we particularly welcome and encourage applications from Aboriginal and Torres Strait Islander people, women, the LGBTI+ community, mature workers, people with disabilities and people from different cultural backgrounds.

We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation, or anything else that makes us different.