Specialist Customer Engagement - RTIO Utilities

Specialist Customer Engagement - RTIO Utilities

• Unique and rewarding within RTIO Utilities
• Closely engaged to customer service and government regulations & compliance
• Strong focus on inclusivity & diversity
• Perth Operation Centre based – Monday – Friday

About the role

All progress begins with pioneers. At Rio Tinto, it begins with you.

We are looking for a Specialist Customer Engagement to lead the billing and account management services team for Pilbara Utilities.

This is a great opportunity for a motivated individual to engage with RTIO Senior leaders, RTIO Communities, local government, State Government Regulators and Utilities frontline Ops leaders. You will build an effective working relationship within the team & peers across the broader Rio Tinto and with a wide range of external contractors and stakeholders and work closely with internal / external stakeholders on delivering operational management of the customer billing and account management services.

Reporting to the Superintendent Business Services, and working in a challenging and exciting environment, you will be:

• Engage closely with key stakeholders to ensure Utilities billing and account management services are compliant with internal / external policies and government regulations
• Responsible for Utilities billing and account management services activities from strategic planning through to execution, delivery, implementation and review
• Supporting the Customer Services team in the implementation of improvement initiatives as part of Utilities’ continuous improvement culture
• Ensure business strategies align with organisational goals with a ‘partner to operate’ focus
• Play a key role in the billing services’ operational decisions and strategy implementation

What you’ll bring

• A commitment to the safety of yourself and your team
• Strong leadership skills to develop an engaged outsourced team of customer service professionals
• Strong contract management background with an exceptional commercial acumen
• Excellent stakeholder engagement, presentation & negotiation skill, with demonstrated ability in influencing key stakeholders
• Demonstrated complex problem-solving abilities to deliver balanced well thought out solutions
• The ability to communicate effectively across all levels of management
• Drive to create a respectful, inclusive, and diverse work environment
• Attention to detail, process driven with a drive for continuous improvement

Beneficial

• Knowledge in Utilities government regulation & compliance and contracts management
• Tertiary qualifications in an internationally recognised degree in either Business, Commerce, Economics, or a relevant field or equivalent relevant experience

What we offer

• A work environment where safety is always the number one priority
• A competitive base salary reflective of your skills and experience with annual incentive program
• Comprehensive medical benefits including subsidised private health insurance for employees and immediate family
• Attractive share ownership plan
• Company provided insurance cover
• Extensive salary sacrifice & salary packaging options
• Career development & education assistance to further your technical or leadership ambitions
• Ongoing access to family-friendly health and medical wellbeing support
• Leave for all of life’s reasons (vacation/annual, paid parental, sick leave)
• Exclusive employee discounts (banking, accommodation, cars, retail and more)

About Rio Tinto

Every idea, every innovation, every little thing the world calls ‘progress’ begins with a first step, and someone willing to take it: explorers, inventors, entrepreneurs. Pioneers. 

For nearly 150 years, Rio Tinto has been a company of pioneers – generations of people spanning the globe, all with the grit and vision to produce materials essential to human progress. 

Our iron ore has shaped skylines from Shanghai to Sydney. Our aluminium – the world’s first to be certified “responsible” – helps planes fly and makes cars lighter. Our copper helps wind turbines power cities, and our boron helps feed the world and explore the universe. Our diamonds help us celebrate the best parts of life. 

Where you’ll be working

The role will be based in Perth at both the Operations Centre, with flexible working from home arrangements. Our state-of-the-art Operations Centre (OC) located near the Perth domestic airport, operates 24 hours a day, 365 days a year to coordinate our integrated network of mines, rail, power and ports. It enables all our mines, ports and rail systems to be operated from a single location, optimising site activities from 1,500km away.

Every Voice Matters

At Rio Tinto, we particularly welcome and encourage applications from Aboriginal and Torres Strait Islander people, women, the LGBTI+ community, mature workers, people with disabilities and people from different cultural backgrounds.

We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.

Applications close on  3 June 2022 (Rio Tinto reserves the right to remove advertised roles prior to this date)