Specialist End User Services - IT Operations | Olympic Dam | 7:7 Roster | FIFO or Residential

About BHP 

At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and objectives, and where the capability of our people is key to our success.

Come and be a part of this success.

About the Role 

We are seeking proactive and talented individuals to join our high-performing team on site. Reporting to the Technology Site Operations Supervisor, we are looking for individuals who enjoy troubleshooting, problem solving and are keen to apply those skills to real world challenges. Working on a world class site, you’ll play a key role in ensuring our Operational Technology systems function seamlessly to support safe and efficient operations. 

In this position, you will make an impact by:

• Ensure an overriding commitment to health, safety, environmental responsibility and sustainable development
• Foster a positive and collaborative team culture aligned with our core values.
• Provide input to resolve priority technical issues effectively and efficiently.
• Carry out routine inspections of video-conferencing equipment
• Work within ServiceNow to prioritise tickets, provide feedback to customers and resolve incidents and requests efficiently 
• Provide a high level of customer service and engage with other Technology teams to provide customer support 
• Provide support for a wide range of end user services, including machine imaging, network troubleshooting, software troubleshooting, active directory, installs and upgrades
• Execute work orders as per schedule and/or as directed by the Technology supervisor and completing the relevant work instructions associated with the work orders.

About you: 

We're seeking a skilled professional with excellent communication skills, a customer-centric focus, and the ability to drive ideas from concept to maturity. You'll thrive in our collaborative environment, where problem-solving and relationship-building are key.

You will also ideally possess:

• Tertiary qualification in Computer Science or relevant certifications. Candidates with extensive end user compute experience will also be considered favourably. 
• Experience in level 1 and 2 IT support and ServiceNow
• Experience in working in industrial environments highly favourable 
• Australian C class driver’s license

This position is based at Olympic Dam and operates on 7 on / 7 off roster (day shift only), with flexible options for residential (Roxby Downs), Drive in Drive out (DIDO/BIBO) from South Australia regional areas or Fly In Fly out (FIFO) from Adelaide. You will be supported to learn and grow in your role by collaborating with experts and teams across the business, ensuring a safe and engaging working environment. We also offer relocation opportunities for the right candidate.

About Our Process 

At BHP, we are committed to employing individuals who align with the BHP Charter Values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants suitability for a role including police / criminal background checks, medical, drug and alcohol testing, due diligence checks, right to work checks, and/or reference checks. 

If you are already employed directly by BHP, please log in using your BHP email address or apply via our internal jobs portal. 

Supporting a Diverse Workforce    

The size, stability and magnitude of our business not only provides significant opportunity for professional development, but also attractive salary packages with performance-based bonuses and a best-in-class employee share program. We know there are many aspects of our employees' lives that are important, and work is only one of these, so we offer benefits to enable your work to fit with your life. These benefits include flexible working options, a generous paid parental leave policy, other extended leave entitlements and parent rooms.  

At BHP, we know that we are strengthened by diversity. We are an Equal Opportunity employer that is committed to making BHP a safe and inclusive workplace where everyone can thrive and be at their best every day. We are focused on creating a workforce that’s more diverse and represents the communities where we work and live. providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and recognise that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.

BHP is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have a disability, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone about your situation and our recruitment process, please email us at inclusion@bhp.com.