Specialist IT Operations
BHP
About BHP
At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and objectives, and where the capability of our people is key to our success.
Come and be a part of this success.
About the Role
We are seeking proactive and talented individuals to join our high-performing team on site. Reporting to the Technology Operations Team, we are looking for individuals who enjoy troubleshooting, problem solving and are keen to apply those skills to real world challenge. Working on a world class site, you’ll play a key role in ensuring our Operational Technology systems function seamlessly to support safe and efficient operations.
This position is based at Olympic Dam Site and is on 7 on / 7 off roster (day shift only), with flexible options for residential (Roxby Downs), Drive in Drive out (DIDO/BIBO) from South Australia regional areas or Fly In Fly out (FIFO) from Adelaide.
In this role your responsibilities will be:
- Delivering effective and timely responses to service requests, resolving incidents and problems and manages the Technology service catalogue.
- Building and deploying packages for installation, manages patching, troubleshoots end-user devices, and conducts low-level asset and inventory management.
- Determining the underlying cause of problems and evaluating multiple solutions to ensure a planned and structured approach to solving complex problems.
- Provide support for End User Devices - laptops, tablets, mobile phones, and video conference units for our users – diagnosing and raising incidents for resolution accordingly.
- Conduct data analysis, performance monitoring, and root cause analysis to identify trends, patterns, and areas of improvement within Workplace Technology.
- Develop and maintain trusting and collaborative relationships with Operational and Functional teams to foster strong communication, regular feedback, and continuous improvement.
- Engage with users to understand and meet their needs, fostering long-term relationships.
- Perform daily and weekly checks of all office-based technology equipment such as meeting rooms and desks.
- Coordinate and manage printer consumables and hardware maintenance with third-party vendors.
- Manage hardware failures by coordinating with maintenance service providers for delivering and installing replacement parts.
- Maintain workspace standards and provide onsite Field Support for Enterprise services.
- Prepare incident reports and escalation reports as required.
About You
- Tertiary qualification in Computer Science or relevant certifications. Candidates with extensive end user compute experience will also be considered favourably.
- Experience in level 1 and 2 IT support and ServiceNow will be valuable
- Experience in working in industrial environments highly favourable
- Ability to work in industrial operating environments to support the operations team
- Australian C class driver’s license (with ability to drive a manual vehicle)
- A customer focused approach to providing end-user support in a medium-to-large organization including executive support.
- Experience working with Microsoft Windows 10, Microsoft O365, Microsoft Active Directory and Intune are a bonus.
- Experience working with Virtual meeting room hardware and related software(s) such as Zoom, Webex or MS Teams are a bonus.
- Technical experience in the installation, configuration and support of end user equipment – including rebuilding and preparing systems for deployment are a bonus
- Experience interacting with different lines of service and internal/external resolver groups
About Our Process
At BHP, we are committed to employing individuals who align with the BHP Charter Values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants suitability for a role including police / criminal background checks, medical, drug and alcohol testing, due diligence checks, right to work checks, and/or reference checks.
If you are already employed directly by BHP, please log in using your BHP email address or apply via our internal jobs portal.
Supporting a Diverse Workforce
The size, stability and magnitude of our business not only provides significant opportunity for professional development, but also attractive salary packages with performance-based bonuses and a best-in-class employee share program. We know there are many aspects of our employees' lives that are important, and work is only one of these, so we offer benefits to enable your work to fit with your life. These benefits include flexible working options, a generous paid parental leave policy, other extended leave entitlements and parent rooms.
At BHP, we know that we are strengthened by diversity. We are an Equal Opportunity employer that is committed to making BHP a safe and inclusive workplace where everyone can thrive and be at their best every day. We are focused on creating a workforce that’s more diverse and represents the communities where we work and live. providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and recognise that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.
BHP is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have a disability, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone about your situation and our recruitment process, please email us at inclusion@bhp.com.