Specialist IT Support | WAIO Technology | Jimblebar | FIFO | 8D6X
BHP
About BHP
At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and objectives, and where the capability of our people is key to our success.
Western Australia Iron Ore (WAIO) is an integrated system of four processing hubs and five mines, connected by more than 1,000 kilometres of rail infrastructure and port facilities in the Pilbara region of northern Western Australia.
Come and be a part of this success.
About the Role
As the Specialist IT Support, your purpose is to provide Level 1 desktop support for all I.T hardware deployments and related issues (i.e.: laptops, desktops, printers, mobile field devices, networks) with assisting other teams such as Enterprise I.T teams, TROC, Projects and Asset owners. Your accountabilities include:
- Delivers effective and timely responses to service requests, resolves incidents/problems and manages the Technology service catalogue, including;
- IT reliability and diagnostic support on hardware devices.
- Support for on-site of IT incidents / tasks / minor works.
- IT logical support (pxe images, networks).
- Point of Contact for Site IT Technologies
- Builds and deploys packages for installation, manages patching, troubleshoots end-user devices, and conducts low-level asset and inventory management.
- Determines the underlying cause of problems and evaluates multiple solutions to ensure a planned and structured approach to solving complex problems.
- Identifies, engages and manages a range of diverse internal and external stakeholders.
- Engages the capabilities of the entire organisation.
- Strives to achieve 100% safety, 100% customer value and 0% waste.
- Knows our customer and is obsessed with meeting their needs.
About You
To be successful in the role, you will possess a Trade/Tertiary qualification in Information Technology and/or can demonstrated extensive knowledge and experience in the following areas:
- Demonstrated relevant experience in site IT Support.
- Demonstrate experience with Original Equipment Manufacturer (OEM) Standards to achieve acceptable reliability.
- Hold a valid Australian “C” class driver’s license.
- Ability to maintain strong operational network relationships including collaboration with all Stake holders.
- Demonstrated capabilities in interpersonal relationships and communication skills
- Understanding of ITIL principals.
- Ability to identify problems, raise tickets and participate in the resolution process.
- Exposure in Management of ServiceNow ticketing system and Asset Register and tracking.
Having any of these certificates would be favourable but not essential:
- Microsoft, Cisco or ITIL qualification/certificate.
- STEM qualification or relevant trade certificate 3
Location and Roster
You will be based at our Jimblebar mine site in the Pilbara region of Western Australia, on a fly-in fly-out 8 Days, 6 Off roster. Our FIFO villages have a wide range of facilities, and all rooms have their own ensuite bathroom, television, refrigerator and air-conditioning to help you unwind, relax and sleep well. [We know the more time you can spend at home the better, so in addition to our flights out of Perth, our Jimblebar and Newman operations are now offering those that live in WA’s beautiful South West region direct flights from Busselton.
To find out more about working with BHP and to meet some of our team, Click here
Application close on Thursday, 12 Dec 2024
About Our Process
At BHP, we are committed to employing individuals who align with the BHP Charter Values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants suitability for a role including police / criminal background checks, medical, drug and alcohol testing, due diligence checks, right to work checks, and/or reference checks.
If you are already employed directly by BHP, please log in using your BHP email address or apply via our internal jobs portal.
Supporting a Diverse Workforce
The size, stability and magnitude of our business not only provides significant opportunity for professional development, but also attractive salary packages with performance-based bonuses and a best-in-class employee share program. We know there are many aspects of our employees' lives that are important, and work is only one of these, so we offer benefits to enable your work to fit with your life. These benefits include flexible working options, a generous paid parental leave policy, other extended leave entitlements and parent rooms.
At BHP, we know that we are strengthened by diversity. We are an Equal Opportunity employer that is committed to making BHP a safe and inclusive workplace where everyone can thrive and be at their best every day. We are focused on creating a workforce that’s more diverse and represents the communities where we work and live. providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and recognise that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.
BHP is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have a disability, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone about your situation and our recruitment process, please email us at inclusion@bhp.com.