Specialist OT Operations Coal
BHP
About BHP
At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and objectives, and where the capability of our people is key to our success.
Come and be a part of this success.
About the Role
The Technology Remote Operations Centre (TROC) Senior Specialist is responsible for ensuring that TROC and Service Lines operate with a high level of integrity, using discipline and standardisation to improve technology support services. This is achieved through close collaboration, open lines of communication and the commitment to deliver on accountabilities.
Accountabilities
Your key accountabilities will include:
- Analyse TROC 24x7 and Coal PSS shift operations for consistency and best practice across crew rosters and provide technical support to improve procedures, knowledge, monitoring and response activities with the primary goal to predict and prevent technology failures and minimise Mean Time To Restore in the event a technology outage does occur.
- Interfacing with TROC shift teams and Technology Service Lines and act as TROC SME for a Service Line area
- Lead TROC operational readiness and transition to support activities for new or enhanced services. Engaging with service owners and project teams to uplift TROC team support capability and capacity to accept new service scope.
- Lead the continuous improvement and automation of TROC 24x7 operational monitoring and response support activities
- Asset health management, ensuring proactive maintenance identification
- Conducts incident reviews to ensure resolution approach is best practice
- Provides input in to the resolution (both reactive and proactive) of problems and assists with identifying repeat incident patterns and root causes & implementation of remedies to prevent future incidents.
About You
- To be successful in this role, you will have significant experience in operational support of critical services in large scale environments.
- You will be a logical thinker and possess strong analytical and problem-solving skills (including root-cause analysis) with the ability to prioritise effectively.
- You will be a multi-tasking team player who can quickly and effectively assess the business impact of changes and incidents.
- You will need to lead and coach teams and engage across multi-disciplinary teams.
- You will have a strong focus on customer service, collaboration and continuous improvement.
- You will be personable individual with the ability to interact with individuals at all levels.
- As the preferred candidate, you will ideally have a trade/tertiary qualification in Information Technology, Business, Engineering or related discipline.
About Our Process
At BHP, we are committed to employing individuals who align with the BHP Charter Values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants suitability for a role including police / criminal background checks, medical, drug and alcohol testing, due diligence checks, right to work checks, and/or reference checks.
To ensure the safety and wellbeing of our people, BHP requires employees in Australia to be fully vaccinated against Covid-19 in line with BHP’s Covid Policy and any relevant State health directives. If you are applying for a role at BHP please consider this requirement when submitting your application. BHP will also adhere to any relevant health directives that may be made that affects our workforce.
Supporting a Diverse Workforce
The size and magnitude of our business not only provides significant opportunity for professional development, but also attractive salary packages with performance-based bonuses and a unique BHP employee share program.
At BHP, we recognise that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Indigenous people. We know there are many aspects of our employees' lives that are important, and work is only one of these, so we offer benefits to enable your work to fit with your life. These benefits include flexible working options, a generous paid parental leave policy, other extended leave entitlements and parent rooms.