Specialist Service Design

Specialist Service Design

• Tremendous opportunity to join a global organisation at the forefront of mining
• Excellent work environment where people are valued and respected
• Great work life balance and attractive benefits
• Be part of a group that is safety focused and values inclusion
• Permanent position based in Brisbane or Perth, Australia

About the role

Finding better ways to provide the materials the world needs.

We are looking for a Specialist Service Design to support the IT Ops Readiness Manager in delivering and embedding the Service Design Process. This is a great opportunity for an experienced individual to support the development, role out and embedment of the process, engaging with stakeholders across IS&T. The role ensures that new Services requiring Service Design are aligned with RioTinto’s Service Standard and follow our IT Service Management Policies and Processes. 

We are an open, connected global team that includes some of the industry’s best and brightest minds. We offer competitive, performance-focused remuneration and a wide range of benefits to reward your contribution. With a global reach, the opportunities to develop and grow your career are broad and exciting.

Reporting to the Operational Readiness Manager and working in a collaborative community within the Service Management Office, you will:

• Provide guidance/governance to all stakeholders in the IS&T environment including outsource partners in the operation of the IT Service Design process using a supportive and collaborative approach.
• Support the development an IT Service Design Playbook that can be applied to future Projects enabling Service Owners to Self-Serve.
• Support the development of an approach to deliver Service Design as a Service (SDaaS).
• Support the development and maintenance of Service Design documentation e.g., service catalogs, service level agreements (SLAs), and Service Design Packages (SDPs).
• Engage and coordinate with all stakeholders to complete the IT Service Design Artifacts in a timely manner to enable them to be handed over to IT Operational Readiness (Service Transition).
• Perform a key interfacing role and encourage collaboration between the programme /project teams and Service Towers.
• Ensure organization wide IT Service Design activities adhere to RioTinto standards, processes, and best practice.
• Track and report on key IT Service Design Metrics.
• Conduct regular service design reviews and audits to ensure compliance with established standards.

What you’ll bring

• A commitment to the safety of yourself and your team.
• Proven experience in IT service design and service management.
• Knowledge of IT Operational Readiness Experience in the mining industry (preferred).
• Continuous Improvement methodologies.
• Strong knowledge of ITIL framework.
• Exceptional communication and interpersonal abilities.
• IT certifications such as ITIL, TOGAF, or Service Design Professional are a plus.
• Experience with IT service management tools and software.
• A successful track record in managing Service Design/Coordination in a large geographically dispersed organisation.

What we offer

• Be recognised for your contribution, your thinking and your hard work, and go home knowing you have helped the world progress.
• A work environment where safety is always the number one priority.
• A permanent position working directly for Rio Tinto.
• A competitive base salary reflective of your skills and experience with annual incentive program.
• Comprehensive medical benefits including subsidized private health insurance for employees and immediate family.
• Attractive share ownership plan.
• Company provided insurance cover.
• Extensive salary sacrifice & salary packaging options.
• Career development & education assistance to further your technical or leadership goals.
• Ongoing access to family-friendly health and medical wellbeing support.
• Exclusive employee discounts (banking, accommodation, cars, retail and more).
• Flexible working arrangements.

About Rio Tinto

Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive.

We have been mining for over 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs – striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can’t do it on our own, so we’re focused on creating partnerships to solve problems, create win-win and meet opportunities.

Where you’ll be working

Rio Tinto Information Systems and Technology (IS&T) operates to enable better alignment with customer priorities, end-to-end accountability and flexibility to prioritise critical work. The function provides solutions that are aligned with current and future business requirements through the development and ongoing delivery of IT strategy and solution roadmaps. Through appropriate governance, consultative processes, and the use of industry best practices, IS&T also ensures that emerging technologies and innovative ideas are constantly evaluated, considered, and adopted, to provide easy-to-use, best-in-class solutions and services.

Every Voice Matters

We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.

At Rio Tinto, we particularly welcome and encourage applications from Aboriginal and Torres Strait Islander people, women, the LGBTI+ community, mature workers, people with disabilities and people from different cultural backgrounds.