Specialist Technology Service Management

About South32

South32 is a globally diversified mining and metals company. Our purpose is to make a difference by developing natural resources, improving people’s lives now and for generations to come. We are trusted by our owners and partners to realise the potential of their resources. We produce bauxite, alumina, aluminium, metallurgical coal, manganese, nickel, silver, lead and zinc at our operations in Australia, Southern Africa and South America. With a focus on growing our base metals exposure, we also have two development options in North America and several partnerships with junior explorers around the world.

The Opportunity

The Platform Teams are accountable for delivering business value throughout the lifecycle of the South32 global platforms and embody the deep technical expertise of the Technology function.  The responsibilities of the Service Management Platform Teams include analysis, design, development, deployment, monitoring, innovation, support, maintenance, optimisation, availability management, risk management, contract, and vendor management.

Accountabilities  

Primary responsibilities are to: 

•    Governance:  Defining and operating a framework for making decisions, managing stakeholder relationships, and identifying legitimate authority.
•    Risk Management: Planning and implementing organisation-wide processes and procedures for the management of risk to the success or integrity of the enterprise.
•    Audit: Delivering independent, risk-based assessments of the effectiveness of processes, the controls, and the compliance environment of an organisation.
•    Consultancy: Providing advice and recommendations, based on expertise and experience, to address client’s needs
•    Methods & tools: Ensuring methods and tools are adopted and used effectively throughout the organisation.
•    Service Level management: Agreeing targets for service levels and assessing, monitoring, and managing the delivery of services against the targets
•    Supplier Management: Aligning the organisation’s supplier performance objectives and activities with sourcing strategies and plans, balancing costs, efficiencies, and service quality
•    Contract Management: Managing and controlling the operation of formal contracts for the supply of products and services.

•    Qualifications, Experience and Technical Skills 

•    Relevant Service Management / Technology certifications
•    Proven knowledge and experience in platform thinking on a global scale
•    Deep technical skills and knowledge of Service Management practices and lifecycle. 
•    Minimum 5 years of ServiceNow Hands-On experience
•    Sound knowledge of contract and vendor management processes and practices
•    Customer focused. Puts customer first and demonstrates a commitment to ensuring satisfaction.

Our benefits
 
•    Competitive Salaries
•    Industry leading parental leave and family care policy
•    Free onsite fitness classes
•    Education and career development
•    Participation in the Employee Share Plan
•    Incentive bonuses
•    Additional employer superannuation contributions which depend on the level of employee contributions you choose.

Location

This role will be based at our corporate office in the heart of Perth CBD with stunning river views.

Our culture

At South32, our people are fundamental to our success. We’re focused on creating an inclusive workplace, with the right people in the right roles, who are engaged, empowered and appropriately rewarded.
We aspire to be an inclusive organisation, where our workforce reflects the broader demographic of the countries and communities where we operate.
 
South32 embraces diversity and encourages applications from people of all backgrounds.

Please note: This advertisement will close on the 15th February 2023