Supervisor People Services

Fortescue is now consistently producing 175-180 million tonnes of iron ore per year and has an exciting future ahead, establishing itself for future growth in a global market through innovation, product diversification and asset development.

Supervisor People Services

Work Location: Perth

Fortescue’s Perth office is located on the traditional lands of the Whadjuk people.

Roster: Monday to Friday

Reporting to the Superintendent People Services, you will be responsible for leading and managing a team of People Services Officers providing end-to-end onboarding support, and processing employee change of conditions, for employees across all Fortescue locations in this Perth based role.

Key accountabilities will include:

• Supervise the People Services team and provide support during transactions and troubleshoot internal team queries.
• Ensure staff are trained and supported in their roles
• Effectively manage the timely completion of all SuccessFactor works flows, onboarding, and employee queries
• Maintain a high consistent level of service delivery to the business through KPI setting
• Developing strong, co-operative internal and external working relationships with stakeholders
• Conduct weekly and monthly reporting identifying areas to improve processes, accuracy and data integrity.
• Manage and implement innovative technology functions to provide efficiency and a high level of customer service.
• Set and manage key targets for the People Services Team and provide regular and consistent feedback on performance
• Develop, maintain and champion department processes and procedures.
• SME for new projects and developments.
• Work alongside team to action daily activities, to achieve stretch targets

Qualifications and skills required:

• Previous experience in a leadership position with high volume workload achieved in a timely manner across a variety of operations (preferably within the resources industry).
• Excellent performance management experience
• Strong analytic skills and a high attention to detail
• Intermediate Excel skills
• Excellent customer service skillset with experience dealing with multiple customers, and interact with individuals and groups of varying levels of authority
• Provide leadership by coordinating and motivating the team by setting daily KPIs and deadlines
• Exemplary written and verbal communication skills
• Exposure to managing multiple and competing priorities
• High levels of organisation skills and an ability to meet deadlines whilst managing multiple function simultaneously

Our team members are encouraged to bring their whole selves to work. Candidates from all backgrounds and ages are encouraged to apply, including First Nations People, those who identify as LGBTIQ+, people with disabilities and those with neurodiverse, intersectional, or multiple diverse characteristics.

www.fmgl.com.au/jobs-at-fortescue

Fortescue reserves the right to close applications early should a suitable pool of candidates be identified.