Support Partner

Care Hub Support Partner, Business Conduct Office

• Join a global network and diverse team where people are encouraged to offer unique perspectives and build knowledge and connections
• Permanent or secondment opportunity
• Perth or Brisbane based role 
• Part-time or full-time hours considered

About the role

Finding better ways to provide the materials the world needs.

At Rio Tinto, we particularly welcome and encourage applications from Aboriginal and Torres Strait Islander people, women, the LGBTI+ community, mature workers, people with disabilities and people from different cultural backgrounds.

We are looking for a Care Hub Support Partner to contribute to our collective commitment and make a difference to the lives of those who are impacted by harmful and disrespectful behavior.

Providing contact and support, you will facilitate appropriate and safe referral pathways using a strengths-based approach and practice. You will have a background and experience of trauma informed approaches to facilitate and coordinate appropriate resolutions.

Reporting to the Manager, Care Hub within our Business Conduct Office (BCO), you will also: 

• Take a person-centred and professional approach to conducting safety and risk assessments and identifying needs of those impacted by harmful and disrespectful behavior
• Take all reasonable actions to meet these needs within the boundaries of workplace procedures
• Develop and implement case management plans to support impacted people
• Respond to confidential calls from people impacted by harmful and disrespectful behavior who want to make a disclosure or anyone who has a related query
• Explain Rio Tinto processes and options for wellbeing support, practical support, and resolution options (including formal investigations)
• Manage the coordination and facilitation of resolution options with all key stakeholders (including resolutions such as mediation, training, behavior coaching etc.)
• Monitoring of resolution implementation and maintaining contact with those impacted and key stakeholders throughout the process
• Managing case closure and reintegration plans
• Coaching leaders on how to support those impacted through a Trauma Informed Care approach
• Supporting people to access the Family and Domestic Violence policy and supporting services
• Actively contribute to ensuring Care Hub provide a safe and inclusive experience for all people

• Work effectively in both a standalone role and as part of a global team

• Be competent in the use of electronic case management systems

About you

To be successful in this role you will have: 

• Bachelor’s Degree in social work or other tertiary level qualifications in health, behavioural/social sciences, community services or a related discipline that provides a sound understanding and knowledge of assessing and working with people who have experienced trauma.
• Experience in case management within healthcare, counselling, social work, psychology, human resources or other related industries
• Demonstrated experience and knowledge of Trauma Informed Care and supporting diverse people who have experienced trauma
• Demonstrated authentic, compassionate, empathetic responses in front line service delivery

Desirable skills and experience: 

• Demonstrated experience responding to and managing disclosures through a trauma informed lens. 
• Experience in triage, risk assessment and safety planning, preferable in the area of harmful behaviours.
• An understanding of addressing racism, discrimination, bullying and harassment, sexual harassment and sexual assault and other complex cases.
• Demonstrated cultural responsiveness and commitment to working with Indigenous people.

What we offer

• A work environment where safety is always the number one priority 

• Flexible working from home arrangements as per operational requirements 

• 18 weeks of gender-neutral and equal paid parental leave, with continued superannuation contributions whilst employees are on unpaid or half paid parental leave 
• A competitive base salary reflective of your skills and experience with annual incentive program 
• Comprehensive medical benefits including subsidised private health insurance for employees and immediate family 
• Attractive share ownership plan 
• Company provided insurance cover 
• Extensive salary sacrifice & salary packaging options 
• Career development & education assistance to further your technical or leadership ambitions 
• Ongoing access to family-friendly health and medical wellbeing support 
• Leave for all of life’s reasons (vacation/annual, paid parental, sick leave) 
• Exclusive employee discounts (banking, accommodation, cars, retail and more); and 
• Local relocation packages offered for Australian residents only 

About Rio Tinto

Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive. 

We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs – striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can’t do it on our own, so we’re focused on creating partnerships to solve problems, create win-win and meet opportunities. 

Where you’ll be working

You will be part of a global team forming the Rio Tinto Business Conduct Office (BCO). The BCO’s mission is to provide an effective business integrity compliance program across the Rio Tinto Group to ensure all employees and third parties working on behalf of Rio Tinto, conduct business in an ethical and compliant manner within all countries where we operate.

The BCO Team complies with Rio Tinto’s code of conduct (The Way We Work), policies and standards as they relate business integrity and workplace conduct are key priorities of the team. The group also has responsibility for Rio Tinto’s whistle-blower program known as MyVoice and the continued development of the group’s investigations process including training and conducting of investigations into alleged misconduct.

Every Voice Matters

At Rio Tinto, we want you to be you. We want everyone, everywhere, to feel their voice is heard and respected and we’re committed to fostering a culture where individual differences—whatever they may be—are appreciated and valued. It’s what makes us safer, more productive, improves our decision-making, and helps us to create better relationships with our communities. 

Please note, in order to be successfully considered for a role you must complete all pre-screening questions and medicals.

Applications close on Thursday 22nd February 2024 (Rio Tinto reserves the right to remove advertised roles prior to this date).