Technology Support Engineer

Technology Support Engineer

• Great opportunity to join a global organisation at the forefront of mining
• Excellent work environment where people are valued and respected
• Work in a fast-paced environment with lots of opportunity for exposure to both highly visible projects and cutting-edge technology
• Permanent role – FIFO from Perth to Pilbara Mines sites on 8:6 roster

About the role

All progress begins with pioneers. At Rio Tinto, it begins with you.

We are looking for a Technology Support Engineer who will provide technical support and governance for all Komatsu AHS applications deployed throughout Rio Tinto Iron Ore’s Pilbara operations. As the preferred candidate of this role, you will act as the interface between sites, Operation Centre based customers and the technology vendors, to ensure both ongoing user requirements are being delivered and will also ensure that the Komatsu AHS technologies at the different sites are performing as expected. You will also be point of contact for customer engagement, for system and hardware issues, understanding customer needs and provide performance improvement support.

Reporting to the Superintendent Mining Systems, some of your responsibilities including but not limited to:

• General Support - Point of contact for all AHS Frontrunner, Dispatch, system and system hardware issues, initiate and facilitate support relationship with OEM and RTIO
• Continuous Improvement - Analyse AHS System related CI items and contribute to RTIO CI team discussions for ranking and communication to the OEM (KAL, KLtd) to consider in future releases
• Database Management - Assist with scope of database replication and ensure source data is available to down steam replication servers
• Relationship management – Provide technical and customer support for Komatsu AHS system to both internal and external vendors, management of change, provide Komatsu AHS system hardware support and incident management support
• Komatsu AHS System Deployments - Assist with scope, installation guides, recommendations & documentation, provide installation practice improvements., analyse OEM release notes, and participate in User Acceptance tests on site to confirm safety systems functionality
• Alarm Management - Manage automated alerts to targeted groups both OEM and RTIO to notify of unexpected truck, system, and server events.
• Administrative duties such as Komatsu AHS system issue resolution, Zendesk ticket platform management, review, and distribution of Komatsu Flash News to RTIO and document management

What you’ll bring

• Commitment to the safety of yourself and your team
• Several years of experience in Mining
• Experience in Komatsu Front Runner and DISPATCH 6
• Good understanding of network technology, server and VM architecture
• SQL database management
• Excellent communication, negotiation and influencing skills, with confidence to operate at all levels of the business

It would also be beneficial if you have:

• Business improvement and/or project experience

What we offer

Be recognised for your contribution and go home knowing you’ve helped the world progress.

• A work environment where safety and mental health is always the number one priority.
• Competitive base salary reflective of your skills and experience with annual incentive program.
• Comprehensive medical benefits including fully subsidised private hospital insurance for employees and immediate family.
• Attractive employee share scheme.
• Fun and quirky celebrations and team events.
• Extensive salary sacrifice & salary packaging options
• Career development and education assistance to further your technical or leadership ambitions.
• Leave for all of life’s reasons (vacation/annual, paid parental, sick leave).
• Exclusive employee discounts (banking, accommodation, cars, retail and more).

About Rio Tinto

Every idea, every innovation, every little thing the world calls ‘progress’ begins with a first step, and someone willing to take it: explorers, inventors, entrepreneurs. Pioneers.

For nearly 150 years, Rio Tinto has been a company of pioneers – generations of people spanning the globe, all with the grit and vision to produce materials essential to human progress.

Our iron ore has shaped skylines from Shanghai to Sydney. Our aluminium – the world’s first to be certified “responsible” – helps planes fly and makes cars lighter. Our copper helps wind turbines power cities and our boron helps feed the world and explore the universe. Our diamonds help us celebrate the best parts of life.

Where you will be working

Rio Tinto Information Systems and Technology (IS&T) operates to enable better alignment with customer priorities, end-to-end accountability and flexibility to prioritise critical work. The function provides solutions that are aligned with current and future business requirements through the development and ongoing delivery of IT strategy and solution roadmaps. Through appropriate governance, consultative processes, and the use of industry best practices, IS&T also ensures that emerging technologies and innovative ideas are constantly evaluated, considered, and adopted, to provide easy-to-use, best-in-class solutions and services.

Every Voice Matters

At Rio Tinto, we particularly welcome and encourage applications from Aboriginal and Torres Strait Islander people, women, the LGBTI+ community, mature workers, people with disabilities and people from different cultural backgrounds.

We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.