Triage Manager

Triage Manager

• Be a part of capable and supportive global team with a flexible and caring work culture
• Be part of a global mining organisation where everyone is valued and respected
• Permanent role based in Brisbane, Perth, London or Montreal

About the role

All progress begins with pioneers. At Rio Tinto, it begins with you.

We are looking for a global Triage Manager who will report to the Chief Business Conduct Officer. In this newly created role, you will be responsible for managing and continuous improvement of myVoice, the Rio Tinto whistleblower program, managing the triage and assessment team, and consistent delivery of independent, timely and high-quality triage and assessment of matters reported into the myVoice program.

You are consistently striving for excellence and deeply focussed on developing and supporting those in your team. You have experience leading global teams and a proven ability to motivate and bring out the best in people by modelling desired behaviours. You value relationships and you enjoy working with people. You have exceptional communication skills and a demonstrated ability to engage, influence and partner with stakeholders across all levels of the organisation. 

You will also demonstrate resilience, a focus on self-care for both you and your team and the ability to respectfully navigate sensitive discussions. You display exemplary and unquestionable personal integrity.

You will be responsible for:

• Leading and developing the team of triage and assessment personnel (internal and secondees)
• Ensuring triage and assessment of reports in relation to alleged misconduct are conducted in accordance with the Rio Tinto trauma-informed, people centric triage and assessment process
• Collaborating effectively with a variety of internal stakeholders within the Business Conduct Office, our business units, product groups and functions in relation to BCO framework and processes with a focus on continuous improvement
• Working effectively with other members of the Business Conduct Office adopting a one team approach, to continually improve and deliver best practice processes
• Managing, setting expectations and reviewing performance of external service providers where appropriate, negotiating and monitoring spend, standardising letters of engagement and maintaining a budget. This includes ensuring system performance and accessibility issues are promptly identified and rectified.
• Ensuring that the myVoice grievance mechanism and associated processes are consistent with leading best practice grievance mechanisms, and complies with local legal requirements
• Pro-actively contribute to the ongoing development of the myVoice grievance mechanism in collaboration with the Reporting & Governance team, to ensure it captures organisational learnings, information required by local laws, stakeholder requirements and other information as required
• Designing and implementing change management programs as required.
• The delivery of measurable outcomes and improvements

About you

To succeed in this role, you will have:

• Degree level and background in either law, forensic accounting, finance or auditing(preferred)
• Proven experience in prioritisation
• Experience in people management.
• Knowledge of internal control frameworks and how to navigate them
• Excellent oral and written communication skills and stakeholder engagement skills
• Ability to synthesise and evaluate large volumes of data in an efficient and organised manner
• Excellent time management and record keeping
• Demonstrated experience and specialist skills in identifying and categorising business integrity misconduct concerns, and disrespectful and harmful behaviours including racism, discrimination, bullying and harassment, sexual harassment and sexual assault.
• Understanding of and background in trauma informed, people centric workplace response to misconduct
• Understanding of the needs of diverse communities throughout a grievance process, such as Indigenous and First Nations people, culturally and linguistically divers (CALD) and gay, lesbian, bisexual, transgender and intersex (LGBTI+) communities.
• High performance standards and behaviours that meet our code of conduct, The Way We Work. This includes:
  • Treating everyone with care, dignity, respect and courtesy
  • Acting with honesty and integrity
  • Behaving at all times in a way that upholds our vision and values and promotes the good reputation of the Business Conduct Office and Rio Tinto.

What we offer

Be recognised for your contribution, thinking and hard work and go home knowing you’ve helped the world progress.

• A work environment where safety is always the number one priority
• A permanent position working for Rio Tinto
• A competitive base salary reflective of your skills and experience with annual incentive program
• Comprehensive medical benefits including subsidised private health insurance for employees and immediate family
• Attractive share ownership plan
• Company provided insurance cover
• Extensive salary sacrifice & salary packaging options
• Career development & education assistance to further your technical or leadership ambitions
• Ongoing access to family-friendly health and medical wellbeing support
• Leave for all of life’s reasons (vacation/annual, paid parental, sick leave)
• Exclusive employee discounts (banking, accommodation, cars, retail and more)

Where you will be working

You will be part of a global team forming the Rio Tinto Business Conduct Office. The mission of the Business Conduct Office is to provide an effective business integrity compliance program across the Rio Tinto Group to ensure all employees and third parties working on behalf of Rio Tinto, conduct business in an ethical and compliant manner within all countries where we operate.

Complying with Rio Tinto’s code of conduct (The Way We Work), policies and standards as they relate to business integrity and workplace conduct are key priorities of the team. The team also has responsibility for Rio Tinto’s Whistleblower program known as myVoice and the continued development of the investigations process including training.

About Rio Tinto

Every idea, every innovation, every little thing the world calls ‘progress’ begins with a first step, and someone willing to take it: explorers, inventors, entrepreneurs. Pioneers. 

For nearly 150 years, Rio Tinto has been a company of pioneers – generations of people spanning the globe, all with the grit and vision to produce materials essential to human progress. 

Our iron ore has shaped skylines from Shanghai to Sydney. Our aluminium – the world’s first to be certified “responsible” – helps planes fly and makes cars lighter. Our copper helps wind turbines power cities and our boron helps feed the world and explore the universe. Our diamonds help us celebrate the best parts of life.

Every voice matters

At Rio Tinto, we particularly welcome and encourage applications from Aboriginal and Torres Strait Islander people, women, the LGBTQI+ community, mature workers, people with disabilities and people from diverse cultural backgrounds.

We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation, or anything else that makes us valued individuals.

Applications close on Friday 4 November 2022. Rio Tinto reserves the right to remove advertised roles prior to this date).

Rio Tinto does not accept unsolicited CVs or candidate profiles from recruiters or employment agencies. Rio Tinto will not consider or agree to payment of any referral compensation or recruiter fee relating to unsolicited CVs or candidate profiles. Rio Tinto reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited CVs or candidate profiles, including those submitted to hiring managers, are deemed to be the property of Rio Tinto.