TROC Senior Specialist OT Operations - Mining Systems | Perth | Monday - Friday

About BHP

At BHP we support our people to grow, learn, develop their skills, and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and objectives, and where the capability of our people is key to our success. Come and be a part of this success.

About the Role

Working at our Perth Office on a Monday - Friday day shift roster, the Technology Remote Operations Centre (TROC) Operations Senior Specialist for Mining Systems, your service scope remit encompasses the Technology that supports our Mining Operations with services including but not limited to;

• Fleet and Autonomous Systems
• Mining Safety Systems 
• Digital Radio

And the supporting infrastructure services such as;

• Fixed Network
• LTE
• Wireless Technology

Your key accountabilities within this scope remit will include: 

• Analyse TROC 24x7 shift operations for consistency and best practice across crew rosters and provide technical support to improve procedures, knowledge, monitoring and response activities with the primary goal to predict and prevent services failures OR minimise Mean Time To Restore in the event a service outage does occur. 
• Providing a contact point to interface with TROC shift crews as well as being the voice of crew operational requirements for monitoring and response tools and procedures.
• Lead TROC operational readiness and transition to support activities for new or enhanced services. Engaging with service owners and project teams to uplift TROC team support capability and capacity to accept new service scope.
• Lead the continuous improvement and automation of TROC 24x7 operational monitoring and response support activities
• Asset health management, ensuring proactive maintenance identification 
• Provide input in to the resolution (both reactive and proactive) of problems assisting with identifying repeat incident patterns and root causes & implementation of remedies to prevent future incidents.
• Execute business unit disaster/service recovery plans and actively participate in the regular tests as required
• Identify and contribute to automation of tools and processes to continuously improve both reactive and proactive activities

About You

To be successful in this role, you will have significant experience in operational support of critical services in large scale environments, preferably mining/resources. You will be a logical thinker and possess strong analytical and problem-solving skills (including root-cause analysis) with the ability to prioritise effectively in a high-pressure environment. 

You will be a multi-tasking team player who can quickly and effectively assess the business impact of changes and incidents. With well-developed oral and written communication skills you will demonstrate the ability to work collaboratively and build relationships at all levels. 

You will need to lead and coach teams and engage across multi-disciplinary teams.

You will have a strong focus on customer service, collaboration and continuous improvement.

As the preferred candidate, you will ideally have a trade/tertiary qualification in Information Technology, Business, Engineering or related discipline. 

Additionally, knowledge and skills in applications support specific to the Mining industry, including some or all of the following are beneficial;

• Fleet and Autonomous Systems
• Mining Safety Systems 
• Digital Radio
• Fixed Network
• LTE Network
• Wireless Technology  

About Our Process

At BHP, we are committed to employing individuals who align with the BHP Charter Values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants suitability for a role including police / criminal background checks, medical, drug and alcohol testing, due diligence checks, right to work checks, and/or reference checks. 

To ensure the safety and wellbeing of our people, BHP requires employees in Australia to be fully vaccinated against Covid-19 in line with BHP’s Covid Policy and any relevant State health directives. If you are applying for a role at BHP please consider this requirement when submitting your application. BHP will also adhere to any relevant health directives that may be made that affects our workforce.

Supporting a Diverse Workforce

At BHP, we recognise that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Indigenous people.

We know there are many aspects of our employees’ lives that are important, and work is only one of these, so we offer benefits to enable your work to fit with your life.  These benefits include flexible working options, a generous paid parental leave policy, other extended leave entitlements and parent rooms.